Associate, Vendor Experience

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Associate, Vendor ExperienceFull-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionHandle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.QualificationsBachelor’s degree in Business Administration/English or equivalent preferredIdeally 1 or 2 years of relevant working experience related to call center or customer service orrelevant; Prior call center experience a plus, but not compulsoryProficiency in Technical/System Knowledge (G-suite, Salesforce is a plus)Proactive and self-motivated individuals who thrive on meeting targetsExcellent English communication skills, with the ability to resolve issues using standard procedures.Experience in the FMCG, Retail, or Telecommunications industries is an advantage.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.