Senior Patient Services Specialist - Plastic Surgery

The Senior Patient Services Specialist plays a vital role in supporting patient care and clinic coordination across multiple Swedish Cancer Institute campuses. This position provides comprehensive patient orientation and independently manages a broad range of complex clerical and administrative responsibilities in a fast‑paced clinical environment.

Key responsibilities include scheduling new patient consultations, follow‑up clinic appointments, subsequent treatments, and requested diagnostic tests; obtaining insurance verifications, referrals, and authorizations; preparing and maintaining accurate patient medical records; reconciling billing issues; answering multiple phone lines; and appropriately triaging incoming calls.

This role requires exceptional communication and problem‑solving skills related to patient care and clinic operations. A high level of compassion, sensitivity, and emotional resilience is essential when working with an oncology patient population.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:  

• Successful completion of Oncology administrative training within six months
• Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months (180 days) of hire 
• 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
• Experienced in obtaining insurance verifications, referrals and authorizations

Preferred Qualifications: 

• Associate's Degree emphasis in Health Care or equivalent from a two-year college or technical school with emphasis in Health Care.

Why Join Providence Swedish?  

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.