Develop expertise in operational excellence, workforce planning, employee data governance, and people leadership. Provide leadership and accountability for end-to-end service delivery across the Offboarding service line, including the review of complex cases, transactions, and assisted support activities. Own and resolve escalated employee cases and service exceptions, partnering across Human Resources disciplines and business stakeholders to deliver timely, compliant outcomes. Monitor operational health through key performance indicators, quality insights, service trends, and demand forecasting, taking proactive actions to maintain service excellence and readiness for business cycles. Drive Artificial Intelligence-first transformation by promoting the adoption of Copilot, intelligent agents, automation, and process improvements that increase productivity, scale, and agility. Lead employee data governance initiatives, documentation management, compliance controls, and security practices to ensure a strong and secure operational foundation. Develop and coach a high-performing team of Human Resources Service Advisors, building capability, supporting career growth, fostering inclusion, and improving team engagement outcomes. Partner with Human Resources consultants, payroll teams, vendors, and regional stakeholders to resolve issues, align priorities, and deliver consistent employee experiences across the organisation. Lead strategic process design, transitions, and continuous improvement initiatives through root-cause analysis and data-driven decision-making. 7+ years experience in HR, Customer Support or related field OR Bachelor's Degree in Human Resources, Business, or related field AND 5+ years experience in Operations, Customer Support, HR, or related field OR Master's Degree in Human Resources, Business, or Operations AND 4+ years experience in Operations, Customer Support, HR, or related field. 2+ years formal or informal management experience (e.g., leading a project). 2+ years of formal or informal people leadership experience. Strong understanding of Human Resources operations, employee lifecycle processes, compliance, and data governance. Experience using Artificial Intelligence, Copilot, automation tools, and digital service management capabilities. Proven ability to translate operational metrics and performance insights into actions and measurable business outcomes. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
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