Business Efficiency Lead
Job Description
Role Summary
At General Motors, our teams are working to improve how quality, operations, and business systems connect to support faster decisions, stronger execution, and stronger enterprise performance. Through disciplined process improvement, operational leadership, knowledge enablement, and cross-functional collaboration, we help teams reduce friction, standardize ways of working, and make critical information easier to access, use, and scale across the organization.
This role supports stakeholders across ME Body – Global Quality Center, Stamping and Assembly Plants processes by improving structure, visibility, and follow-through across critical initiatives. In practice, the work is closely connected to the centralization and streamlining of access to dimensional and quality data in support of launch and steady-state operations using Data Visualization, Data Management and Data Storage tools.
Position Overview
The Business Efficiency and Knowledge Lead is a people leader within ME Body Global Quality Center responsible for leading a team that improves business efficiency, knowledge enablement, operating discipline, and execution across operational and technical workstreams. This role serves as a cross-functional integrator, translating business needs into scalable processes, team priorities, knowledge systems, data visualization dashboards, and operational routines that improve performance across the function.
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Key Responsibilities
- Lead and develop a team responsible for business efficiency, knowledge management, Control Room support, and execution enablement across ME Body, Stamping and Assembly Plants.
- Enable team to leverage Data Management tools – Power BI, Databricks, etc to drive access to key data to enable prompt action/resolution.
- Create and oversee operational plans for routine and strategic activities, ensuring alignment to annual objectives, business priorities, and functional deliverables – ensuring processes are standardized and documented.
- Drive cross-functional initiatives that improve process standardization, systems adoption, governance, business visibility, and decision-making across quality and related functions.
- Lead efforts to centralize and streamline access to critical dimensional and quality information through scalable tools, dashboards, and knowledge resources that support launch and steady-state operations.
- Translate broad business challenges into structured work plans, practical solutions, and executable initiatives across multiple teams and stakeholders.
- Use data and analysis to assess business needs, demonstrate the value of initiatives, anticipate objections, and influence decisions with senior stakeholders and partner teams.
- Partner across quality, manufacturing, technology, and supplier-facing organizations to remove barriers, coordinate execution, and improve follow-through on high-priority workstreams.
- Serve as a resource to the team for technical expertise, business process knowledge, stakeholder coordination, and navigation of company policies and processes.
- Address complex operational issues with multiple moving parts by applying judgment, business acumen, and innovative problem-solving approaches.
- Build team capability through coaching, development planning, visible recognition, and thoughtful talent decisions to ensure the right mix of skills and experience across the team.
- Foster an inclusive, accountable, and high-performing environment where employees can openly discuss development needs, contribute ideas, and stay aligned after decisions are made.
- Ideate future improvements by leveraging the evolving tools and solutions, including AI.
- Forward thinking, self-starter that can take big ideas into implementation.
Required Qualifications
- Bachelor’s degree in engineering, business, operations, information systems, or a related field
- Significant professional experience in business operations, quality, manufacturing support, process improvement, systems enablement, analytics, or knowledge management
- Experience leading people and driving team results in a cross-functional environment
- Demonstrated ability to create operating plans, manage competing priorities, and deliver results through others
- Strong analytical, problem-solving, and decision-making skills
- Strong communication and stakeholder management skills, including the ability to influence without direct authority
- Experience using data, dashboards, and business systems to improve visibility, execution, and decision-making
- Experience building effective partnerships across multiple organizations and job areas
Preferred Qualifications
- Experience in quality, dimensional systems, manufacturing execution, launch support, or related operational environments
- Experience with knowledge platforms, reporting tools, Power BI, dashboard adoption, or digital workflow enablement
- Experience leading process standardization or business transformation initiatives
- Experience working across supplier-facing or enterprise operational processes
- Demonstrated success developing employees and building high-performing teams
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
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