VodafoneThree - VBM Co-Ordinator

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsVodafoneThree - VBM Co-OrdinatorHome Based, United Kingdom This role is no longer accepting applicationsRequisition ID284127Date posted07/08/2026 Location: HomebasedSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week – Monday to FridayHomebasedOur homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.    Who We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).      What you’ll doTo deliver outstanding customer service by owning and resolving customer enquiries across calls, live chat and email for Vodafone Business Marketplace products, ensuring a seamless and efficient customer experienceOwn the customer relationship, handling and resolving calls, live chats and/or emails in an efficient and timely manner for primarily our Vodafone Business Marketplace suite of products Liaising with other departments within Vodafone Business Operations / Core Services to resolve queries.Performing 1st Line Diagnostics and liaising with Vodafone and the rest of the group to resolve technical and international network related queries.Effectively advocate and guide the customer to self-serve opportunitiesWho you areExcellent Communication SkillsAbility to work as part of a wider teamPreferred experience within customer service / 1st line diagnosticsDigital first mindsetExperience with business customers preferred but not essentialWorried that you don’t meet all the desired criteria exactly?We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive,...