Inside Sales Representative - Cargo Sales CHN

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

 

Job overview and responsibilities

Manage inside sales responsibility for both assigned and unassigned accounts by assisting region customers with all sales needs including: bookings, rate quotes, pricing, billing problems and all information required.

 

• Supporting assigned Account Executives – Will handle all incoming sales matters for accounts assigned to Account Executives the ISR is assigned to support.  This included handling booking, trucking, rate quotes, billing issues and actively calling assigned accounts to generate revenue when and where opportunities exist or as directed by manager or account executive
• Proactively manages House Accounts and High Value Shipments – Establishes outcall programs to House Accounts to increase region revenue and manages unique and high value bookings such as Temperature Control, Pet Safe
• Special Program Assistance – Assists Account Executives with Market Value Pricing Program, telemarketing, contract rate agreements, special pricing initiatives and promotional trade shows when needed
• Analysis – Assist the sales team in preparing regular reports on flight performances, adhoc pricing report, cargo volume analysis, plus customer fulfillment of their business commitments
• Trouble shooting – Respond to service related issues, keep customers informed of shipment tracing, claim requests in coordination with internal departments
• Other duties – Manage / update DG file to fully comply with CAAC requirements, assisting the sales team with adhoc operational support, complete other tasks assigned by supervisor

 

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What’s needed to succeed (Minimum Qualifications):

 

• High School
• 2+ years’ experience in cargo sales/operations activities
• Computer booking system
• Must be legally authorized to work in China for any employer without sponsorship
• Must have excellent communication skills and the ability to read, write, speak and understand both English and Mandarin Chinese
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
   

 

What will help you propel from the pack (Preferred Qualifications):

 

• Bachelors or related experience
• Knowledge of cargo sales/freight forwarding industry