Program Manager, Sales

I. Job Summary

Manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Program Manager will handle all Requests for Proposal (RFPs), providing ongoing contract detail education to existing customers, and by obtaining customer contract commitments during interactions. All escalations for customer service within the book-of-business will be resolved through this position.

This position will require the employee to conduct customer site visits the majority of the week, including territory wide travel throughout northern CA and Reno, NV, with the rest of the week working from the WM area office in Lodi (day travel with intermittent overnight travel). 

II. Essential Duties and Responsibilities
 

• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works with the Retention Manager to resolve unique customer issues
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations
• Updates and secures customer service agreements
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
• Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

III. Qualifications 

A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

B. Preferred Qualifications 

• Prior administrative experience and experience in a support role highly preferred.
  
   

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
 

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this hybrid position is $84,700/year - $90,000/year. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, 
qualifications, and work location. In addition, this position is eligible for a 10% annual target bonus.


V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.