Project Management Manager - Service

We are looking for a talented Project Management Manager to join our team in Service in San Leandro, CA.

In this role, you will make an impact in the following ways:  

• Lead structured performance management processes for technicians and support staff, including goal setting, regular check-ins, and formal reviews
• Monitor individual and team performance against key metrics (productivity, quality, turnaround time, and safety)
• Address performance gaps quickly through coaching, corrective actions, and clear expectations
• Reinforce accountability by ensuring consistent standards across technician teams
• Build and execute individual development plans for all employees, aligned to business needs and career progression
• Assess technical and leadership skill gaps and drive targeted training plans
• Support certification progression and cross-training across Power Generation, On Highway, and Industrial segments
• Provide daily leadership presence in both shop and field operations, ensuring employees are supported and engaged
• Foster a high-performance culture with clear expectations, recognition of results, and direct feedback
• Lead regular team meetings, safety discussions, and communication forums to keep teams aligned
• Drive employee engagement and retention through consistent communication and involvement
• Partner with branch leadership on hiring, onboarding, and workforce planning
• Ensure new hires are effectively onboarded, trained, and integrated into the team
• Balance technician workloads and assignments to support both operational needs and development opportunities
• Coach employees on standard work processes, quality expectations, and customer communication
• Ensure technicians follow established procedures and deliver consistent, high-quality service
• Reinforce best practices in job execution, documentation, and follow-through
• Lead by example in driving a strong safety culture, reinforcing safe behaviors daily
• Ensure all team members follow required safety processes and participate in safety programs
• Address unsafe behaviors immediately through coaching and accountability
• Address workplace concerns, conflicts, and performance issues in a timely and professional manner
• Partner with HR when needed to manage complex employee relations issues
• Maintain fair, consistent, and transparent application of policies and expectations
• Identify and develop future supervisors and technical leaders within the team
• Delegate responsibilities to build leadership capability in senior technicians
• Create opportunities for employees to take on stretch assignments and grow their impact
• Experience leading larger technician teams across multiple specialties

To be successful in this role you will need the following: 

• Apply financial acumen and business insight to evaluate project costs, margins, and resource utilization, ensuring projects deliver expected business value.
• Balance multiple stakeholder needs by aligning priorities across customers, sales, operations, and project teams while managing expectations effectively.
• Build and sustain high-performing teams by fostering collaboration, leveraging diverse perspectives, and ensuring clear ownership of project outcomes.
• Communicate clearly and consistently by tailoring updates and messaging to different audiences, ensuring transparency on scope, risks, and progress.
• Maintain strong customer focus by understanding customer requirements, delivering on commitments, and proactively addressing concerns to build trust.
• Direct work and drive execution by setting priorities, delegating effectively, removing obstacles, and ensuring teams remain focused on key deliverables.
• Manage complexity, risk, and change by synthesizing data, resolving conflicts quickly, and applying structured project and change management approaches to sustain results.
• Drive results through disciplined project management by balancing scope, schedule, and resources while valuing diverse perspectives to strengthen decision-making and outcomes.

Education, Licenses, Certifications: 

• College, university, or equivalent degree required.
  This position may require licensing for compliance with export controls or sanctions regulations.

Experience: 

• Significant relevant experience, including supervisory experience, required.