Business Process Analyst - Configure, Price, Quote

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Business Process Analyst, you will play a crucial role in supporting Global Business Process Leaders by optimizing and enhancing business processes. Key deliverables of this program include streamlined processes, standardized governance, an integrated data model, connected quotes across our portfolio, and opportunity linkage between new, renew, and cross-sell/upsell – ultimately providing a 360-degree view of our customer.

You will report to the Global Business Process Manager and have a hybrid schedule working in Katowice, Poland.

Your Responsibilities:

• Transition processes and delivers high-quality service to internal and external customers in a timely manner.
• Reduce customer efforts and enhance productivity through process improvements.
• Optimize processes to solve root cause problems.
• Enable the ecosystem for potential automation.
• Enhance competency levels in a planned manner.
• Work on issues of limited scope and follow established practices and procedures in analyzing situations or data.
• Analyze, plan, and implement process improvement needs.
• Evaluate and model existing processes, organize and lead cross-functional projects, identify improvement options, and develop metrics for process management.
• Document current and future state process artifacts such as workflows, along with other key deliverables.
• Collect data to identify root cause problems, measure performance against process requirements, and align improvement projects to close performance shortfalls.

The Essentials - You Will Have:

• Bachelor's Degree in Relevant Field

The Preferred - You Might Also Have:

• 5+ years of business-related experience in relevant industries.
• Experience with product configuration, quoting or proposal management, pricing products and pricing systems.
• Experience with Salesforce, SAP – CRM, ERP, ECC, BI platforms (i.e., Power BI, Salesforce CRM Analytics).
• Knowledge of CRM platforms (i.e., Microsoft Dynamics, Salesforce CRM).
• Proficiency in SAP Signavio or similar tool for business process management.
• Proficiency in Microsoft Visio or similar tool specifically for process modeling and diagramming.
• Experience with Miro for collaborative whiteboarding and agile project management.
• Proficiency in Excel VBA, RPA, and MS Flows for automation and data analysis.
• Business Knowledge: Knowledge of Rockwell Automation's operating segments and business functions is advantageous.
• Experience in Lean Six Sigma methodologies, including DMAIC (Define, Measure, Analyze, Improve, Control) and continuous improvement techniques.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.