Field Service Engineer- Long Island New York
Additional Job Description:
At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in in our Long Island Territory. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation
In this role, a typical day will include:
- Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
- Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
- Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
- Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
- Escalate issues to relevant engineering teams
- Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
- Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
- Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Key Requirements/Minimum Qualifications:
- Associate’s degree or equivalent years of directly related experience
- The ability to fluently read, write, understand, and communicate in English
- 2 years of Relevant Experience
Preferred Qualifications:
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
- Experience working with advance medical devices and with medical devices that use lasers.
- Accustomed to working with hospital operating room and surgery center protocols.
- Working knowledge of ServiceMax / CRM tools.
- Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
- Travel Requirements: Up to 30% out of territory and overnights as needed
- Territory includes Long Island, NY into Queens, and surrounding areas as needed.
How to Thrive at Alcon:
- Imagine your career like never before with focused growth and development opportunities
- Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
- Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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Compensation and Benefits
Alcon’s Total Rewards programs are designed to align incentives with business objectives, support our values, and deliver long‑term value. Our compensation approach includes a combination of fixed and variable pay, with short‑term and long‑term incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events, including programs that promote health and well‑being, provide financial security, and support retirement planning.
The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience, skills, location, and internal equity, and may fall outside the posted range.
Pay Range
44.95 - 58.17
Pay Frequency
Hourly
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.