Director of Business Operations and Transformation

Define and drive the vision, strategy, and roadmap for AI-enabled business transformation across Global Partner Investments, shaping how the organization adopts new technologies to work smarter, decide faster, and deliver greater impact. Redesign how work gets done by leveraging AI, automation, and intelligent workflows to eliminate manual effort, reduce complexity, and enable teams to focus on higher-value strategic work. Establish and continuously evolve the operating frameworks that connect strategy, investments, execution, analytics, governance, controls, and feedback loops into a cohesive and adaptive business system. Modernize processes, tools, and operating rhythms to improve efficiency, transparency, execution quality, and organizational agility. Build the organization's data, analytics, and insights capabilities, enabling evidence-based decision-making, performance management, and continuous improvement. Establish measurable operating standards and accountability mechanisms that reinforce a high-performing, insight-driven culture. Lead program management functions responsible for ongoing programs execution, performance management, compliance oversight, exception handling, and continuous improvement of business processes and controls. Lead governance, compliance, risk management, and audit readiness, balancing innovation and speed with operational integrity and responsible business practices. Partner closely with Finance, Legal, HR, Engineering, and business stakeholders to align priorities, meet corporate standards, and accelerate transformation across the organization. Lead and develop a multidisciplinary team spanning business program management, analytics, governance, compliance, and operational transformation, building deep capability in systems thinking, AI adoption, and modern ways of working. Foster a culture of innovation, experimentation, inclusion, and accountability while developing future leaders equipped to drive transformation. Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement 6+ years management (e.g., people, project, process, vendor, change) experience. Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience. 8+ years people management experience. Experience building or scaling AI-powered business solutions, automation platforms, intelligent workflows, or enterprise transformation programs. Experience in business architecture, operations, digital transformation, or systems engineering. Experience establishing data-driven operating models, executive measurement frameworks, and organizational intelligence capabilities. Experience balancing strategic transformation with governance, compliance, risk management, and operational rigor. Proven success leading complex operational ecosystems, with accountability for programs execution, business performance, governance, compliance, controls, and continuous operational improvement. Demonstrated experience managing complex business operations and operating mechanisms, including governance, compliance, risk management, program performance, and execution at scale. Experience driving modernization through technology, automation, data platforms, analytics, or AI-enabled business solutions. Experience leading managers and multidisciplinary teams across business operations, analytics, program management, strategy, or transformation functions. Demonstrated ability to influence senior leadership and drive alignment across highly matrixed organizations. Strong executive communication skills with the ability to synthesize complex organizational challenges into clear strategies and actionable recommendations.