Quality Assurance Analyst - Department of Transportation

Salary Range:  

$53,409.00 - $69,407.00 Annually 

Hiring Salary Range:  

$53,409.00 – $85,406.00 Annually 

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary:  

A Quality Assurance Analyst provides operational review and evaluation of programmatic documentation to determine validity and compliance in accordance with program policy and procedures. The work of this class involves no supervisory duties or responsibilities.

Employees receive close supervision from an operational supervisor. Employees in this class work a conventional workweek that will include occasional evening and weekend work. Work is performed both in an office and at locations of cameras throughout Baltimore City and requires minimal to no physical exertion. Candidates will be required to walk/stand in the outdoors for extended period of time.

Minimum Qualifications:                             

On or before the date of filing the application, each candidate must:  

Education: Have a bachelor’s degree from an accredited college or university. 

AND 

Experience: Have two years of experience in reviewing processes for accuracy and completeness and identifying errors and invalid documentation that do not meet minimum thresholds. 

OR 

Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE. 

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING. 

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. ** 

Knowledge, Skills, & Abilities: 

• Knowledge of modern office methods and procedures, computer equipment, filing systems, business letter and report writing techniques.
• Knowledge of statistical and record keeping principles and procedures.
• Ability to effectively communicate with the public, vendors, contractors and City staff, verbally and orally.
• Ability to perform technical operational work.
• Ability to make independent judgment with speed and accuracy.
• Ability to compile and prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner.
• Ability to collect, compile, analyze and interpret operational and technical information and data in an effective manner.
• Ability to conduct operational and organization studies and make recommendations for improvements.
• Ability to follow both written and verbal directions and instructions.

Additional Information 

Background Check                                        

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

Probation 

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.           

Education Accreditation 

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

Selection Process 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.                             

Examination Process 

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. 

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.                   

Your Recruiter: Ayomide Arodoye

If you have any questions, please contact Ayomide Arodoye, Talent and Acquisition Specialist II, via email at Ayomide.Arodoye@baltimorecity.gov.  

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. 

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER