Flight and Ambulance Health and Human Performance Program Manager

Job Description:

The Health and Human Performance Manager is responsible for developing, implementing, and maintaining programs that optimize human performance, reduce error, and enhance safety across all aspects of Intermountain Flight and Ambulance Services. This role ensures that staff are equipped with the knowledge, skills, and resources to manage fatigue, stress, workload, and other human factors that impact safety and operational excellence. The Health and Human Performance Manager additionally supports the physical, mental, and emotional well-being of air medical transport professionals, including flight nurses, paramedics, pilots, and communication specialists. This role is essential in promoting a culture of safety, resilience, and wellness in a high-acuity, high-stress environment. The manager will design and lead programs that address fatigue, stress, fitness, and mental health, ensuring alignment with aviation safety standards and clinical best practices.

Essential Functions

• Develops, implements, and updates comprehensive human factors and health performance programs for clinical, aviation, and support staff, ensuring alignment with FAA, CAMTS, OSHA, and organizational requirements. Leads initiatives on fatigue risk management, stress reduction, workload management, ergonomics, and resilience training.
• Conducts needs assessments to identify gaps in human performance and recommend targeted interventions. Analyzes incident and safety data to identify trends related to human factors and develop mitigation strategies. Integrates lessons learned from audits, investigations, and safety reports into human factors and health performance programs.
• Participates in safety and quality investigations, providing human factors expertise and recommendations. Collaborates with Safety Training Coordinator to develop and deliver initial and recurrent training on human factors, crew resource management (CRM), JUST culture, error prevention strategies, and other health and human performance related issues.
• Develops and presents human factors and health performance data and trends to leadership and safety committees. Supports the Internal Evaluation Program (IEP) and SMS by integrating lessons learned from audits, investigations, and safety reports into programs.
• Ensure compliance with CAMTS standards, OSHA regulations, and other relevant health and safety guidelines.
• Develops, implements, and evaluates comprehensive health and wellness programs that support the physical, mental, and emotional health of clinical and operational staff, including flight crews, ground transport teams, dispatchers, and support personnel. Collaborates with stakeholders to integrate wellness strategies into organizational policies and practices.
• Develops and maintains resources for stress management, fatigue mitigation, mental health support, and physical fitness. Serves as a confidential resource for staff seeking wellness support. Coordinates peer support programs, employee assistance programs (EAP), and critical incident stress management (CISM) services.
• Facilitates wellness workshops, training sessions, and health screenings. Monitors wellness program effectiveness through data collection, surveys, and feedback. Prepares reports and presentations for leadership on wellness trends, outcomes, and recommendations.
• Partners with safety team and internal and external partners to align wellness efforts with safety goals. Advocates for employee health needs in organizational planning and decision-making. Promotes a culture of safety ownership, psychological safety, and continuous improvement.
• Stays current with industry best practices, regulatory changes, and emerging risks related to human factors and health performance in medical transport. Stays current on industry best practices and emerging wellness trends in healthcare and emergency services.

Skills

• Health and Human Performance
• Instructional Design
• Medical Transport Standards
• Aviation Safety Regulations
• Communication
• Data Analysis
• Project Management
• Diplomacy
• Leadership

Minimum Qualifications

• Demonstrated experience in human factors, health and human performance, safety, or related fields in medical transport, aviation, or healthcare.
• Working knowledge of safety management systems, fatigue risk management, and regulatory compliance.
• Experience with adult learning principles and training delivery.
• Ability to work independently and collaboratively, set realistic goals, and meet deadlines.

Preferred Qualifications

• Bachelor's or master's degree in human factors, psychology, safety, aviation, healthcare, or related fields.
• Previous experience as a human factors specialist, health and human performance, or wellness manager in clinical or aviation settings.
• Previous experience supporting frontline healthcare or transport professionals.
• Certification in human factors, safety, training, wellness coaching, occupational health, or mental health support (e.g., Certified HFACS Professional, OSHA, CISM, EAP, CHES).
• Knowledge of helicopter air ambulance operations (14 CFR Part 135 Subpart L).
• Knowledge of CAMTS and other applicable medical transport standards.
• Knowledge of trauma-informed care and resilience-building strategies.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. 
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. 
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. 

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$44.99 - $69.44

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.