Knowledge Delivery Senior Lead

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Knowledge Delivery Senior LeadFull-time Compensation: HUF 1540000 - HUF 2000000 - monthlyCompany DescriptionWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission and what we offer.Job DescriptionThe Knowledge Delivery Senior Lead serves as the strategic architect for a specific operational domain (e.g., KYC, FinCrime, Customer Support), unifying Knowledge Management and Training into a single, high-velocity operational asset. This role owns the domain’s Knowledge Delivery roadmap, ensuring total alignment between instructional logic and live knowledge tools to drive agent proficiency and regulatory safety. As a strategic partner to Senior Operations Leadership (L6+), the Senior Lead translates complex business requirements into integrated KD strategies that deliver measurable improvements in decision accuracy, speed to competency, and risk mitigation. Activities performed on the jobKnowledge Delivery Strategy & Roadmap OwnershipIntegrate the global Knowledge Delivery strategy into a domain-specific roadmap, ensuring Knowledge Management (KM) and Training operate under a single, cohesive plan.Drive the definition and alignment of OKRs across KM and Training functions to ensure training goals are directly supported by KM key results.Oversee resource prioritization across domain teams, directing capacity toward high-impact business priorities and strategic initiatives.Operational Leadership & E2E Lifecycle ExecutionEnforce adherence to the Knowledge Delivery End-to-End (E2E) lifecycle to ensure knowledge is documented, delivered, and integrated into operational tooling.Direct the consistency of operational logic, ensuring identical standards across training materials, the knowledge base, and agent tools.Monitor the health of domain Knowledge Delivery through key metrics, deploying targeted interventions to address dips in operational KPIs.Stakeholder Partnership & Cross-Functional AlignmentPartner with Senior Operational Leads (L6+) as the primary Knowledge Delivery stakeholder to review performance and agree on upcoming priorities.Serve as the central connector between the domain and the global Knowledge Delivery organization, disseminating best practices and collecting local insights.Establish robust feedback loops between Operations, Training, and KM to rapidly convert agent friction into material and process improvements.Team Leadership & CultureFoster a "One Team" culture within the domain by pulling cross-functional groups together to solve complex problems and eliminate functional silos.Coach and develop Leads and Specialists within the domain to think holistically beyond their specific functional roles.Other tasksOther tasks that are related to the role and assigned by the Leader.QualificationsFunctional Skills:Knowledge Delivery Architecture: Translates high-level Service Experience strategies into integrated domain roadmaps, ensuring Training and KM operate as a unified, high-velocity operational engine.Enterprise Resource Governance: Decides domain-wide timelines, business planning, and resource allocation to ensure headcount is directed toward high-impact strategic initiatives.Advanced ROI Synthesis: Interprets complex, advanced information across training and knowledge usage metrics to craft compelling narratives and influence high-stakes executive decisions.Domain Logic Architecture: Translates complex business requirements into identical, risk-aware operational logic across training materials, knowledge bases, and agent...