Field Service Specialist

Location:

Singapore, Central Singapore, Singapore

Job ID:

R0139152

Date Posted:

2026-07-27

Company Name:

HITACHI ENERGY SINGAPORE PTE. LTD.

Profession (Job Category):

Project/Program Management

Job Schedule: 

Full time

Remote:

No

Job Description:

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions globally. Our Service offerings empower customers and partners to holistically manage the asset lifecycle, from installation and commissioning through maintenance, upgrades, repairs, and end-of-life replacement or decommissioning activities.

As a Field Service Specialist, you will play a critical role in delivering technical service solutions at customer sites, ensuring the safe, reliable, and efficient operation of power systems and equipment. You will serve as a key customer-facing representative, supporting installation, commissioning, maintenance, troubleshooting, and service activities while contributing to customer satisfaction and operational excellence.

How You'll Make an Impact

• Perform on-site installation, commissioning, maintenance, inspection, troubleshooting, repair, and testing activities for power transformer and electrification products.
• Execute planned and preventive maintenance activities in accordance with customer requirements, technical standards, and project schedules.
• Diagnose equipment issues, identify root causes, and provide effective technical solutions to minimize downtime and optimize asset performance.
• Act as the primary on-site technical contact for customers during service interventions, ensuring professional communication and a high level of customer satisfaction.
• Collaborate closely with Service Engineering, Project Management, Supply Chain, and other cross-functional teams to prepare service activities, spare parts requirements, and maintenance schedules.
• Prepare accurate service reports, technical documentation, and recommendations following site visits and service activities.
• Support warranty claims investigations, equipment assessments, and after-sales service activities to ensure timely resolution of customer concerns.
• Monitor and ensure compliance with contractual, technical, and quality requirements throughout service execution.
• Follow and promote Hitachi Energy's Health, Safety, and Environmental (HSE) policies, ensuring all field activities are conducted safely and responsibly.
• Ensure compliance with applicable internal procedures, industry regulations, and customer site requirements.
• Live Hitachi Energy's core values of safety and integrity by taking responsibility for your actions while caring for colleagues, customers, and the business.

Your Background

• Tertiary qualification in Engineering, preferably Electrical Engineering or Mechanical Engineering.
• Minimum 5 years of experience in field service, commissioning, maintenance, troubleshooting, or technical support for power transformers, substations, or electrification equipment.
• Hands-on experience with High Voltage (HV) equipment is highly desirable; Medium Voltage (MV) and Low Voltage (LV) experience will also be considered.
• Strong understanding of power transformer systems, electrical equipment, installation practices, testing procedures, and maintenance methodologies.
• Ability to interpret electrical schematics, wiring diagrams, product drawings, and substation layouts.
• Experience coordinating field activities, managing service schedules, and supporting service execution in collaboration with customers and internal stakeholders.
• Knowledge of service processes, safety standards, and industry best practices within power and utility environments.
• Strong problem-solving skills with the ability to work independently and make sound technical decisions in the field.
• Excellent verbal and written communication skills in English.
• Project Management certification or relevant technical certifications would be an added advantage.

More about us:

At Hitachi Energy, we believe in fostering a collaborative and inclusive work environment. We offer opportunities for growth and development, ensuring our team members can thrive and achieve their career goals. Join us and be part of a company that values innovation, excellence, and teamwork.  We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with

us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits:

• Employer-sponsored medical plan (inc. dental care ). 

• Central Provident Fund (CPF).

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance.

• Hospitalization Insurance. 

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules. 

We can provide more information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.