Sr CSR Industrial Refrigeration
What are you going to do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
Order input in SAP (different order types)
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Calls management
Maintenance of planned shipping days (delays, customer requests, etc)
Handle customer order cancellations (DOA)
Monitor call-off orders
Enquiry handling
Handle customer questions on deliveries, delays, problems, etc.
Follow-up on pending basic quotes
Coordinate approach with Inside/outside sales representative
Customer care
Handle customer questions effectively and in a service-oriented manner
Follow up on actions requested in sales representatives call reports
Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
Case management in Salesforce
Keep customer details and price agreements up-to-date.
Collect, share and document leads, projects, competitor details
What are we looking for?
Fluent in English (conversational)
Customer-oriented experience with a focus on details.
PC skills – MS office
Communication and interpersonal skills
Problem-solving
SAP (desirable)