Commerce Cloud Solution Engineer

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role
As a Commerce Cloud Specialist Solution Engineer, you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region.

This is a highly visible, customer-facing pre-sales role where your ability to connect Commerce capabilities to business outcomes — across complex, multi-cloud deals — will directly influence pipeline and revenue.

What You'll Do

• Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
• Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context
• Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals
• Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
• Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
• Partner with the Agentforce narrative — positioning Commerce Agents and AI-powered commerce capabilities as strategic differentiators
• Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
• Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
• Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises

What We're Looking For
Required:

• Bachelors Degree in Computer Science or related field.
• 5+ years of pre-sales or solution engineering experience, with strong focus on e-commerce or digital commerce platforms
• Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
• Ability to deliver executive-level business value conversations as well as hands-on technical demos
• Strong Arabic and English communication skills — the ability to navigate both technical and C-suite conversations in the region is key
• Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment
• Experience in the Middle East or willingness to be based in Dubai

Preferred:

• Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
• Hands-on familiarity with Headless/Composable Commerce architectures and front-end integration patterns
• Experience positioning Order Management Systems (OMS) in complex retail or distribution environments
• Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud — comfort operating in multi-cloud deals is a big plus
• Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region

Why This Role

• You'll be the only Commerce SE in the Middle East — high ownership, high visibility, high impact
• Work alongside a tight-knit, world-class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest-growing regions
• Competitive compensation with UAE tax advantages
• Target start: October 2026

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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