Solutions Engineer

All Jobs  >  Solutions Engineer Apply Solutions Engineer UK Remote, GBR Apply Description About Itential:Itential is the leading platform for automation and orchestration within network and infrastructure domains. We enable enterprises and service providers to automate their operations through both deterministic and agentic orchestration — giving operators precise control where it is needed and intelligent automation where it is possible. Our platform — including FlowAI, FlowMCP, and our orchestration studio — is trusted by the world’s largest carriers, financial institutions, and enterprises to accelerate and de-risk their transformation journeys.Role Summary:AI is changing how enterprises automate their infrastructure and networks. Itential is leading that shift, and this team is how we bring it to life for our customers. The Solutions Engineer plays a key role in delivering automation and orchestrated solutions within Itential’s Professional Services team.What You’ll Do:Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.Consume and orchestrate customers’ existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artefacts.Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.Utilise Spec Driven Development on engagements, capturing intent as a clear specification before building.Perform technical discovery and solution orchestration to create successful production automations at scale.Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time. Requirements Core Qualifications:Experience and BackgroundDemonstrated experience in professional services, systems integration, or technical consulting (typically 5+ years, though equivalent experience will be considered equally).Bachelor’s degree in Computer Science, Engineering, or a related technical field — or demonstrably equivalent practical experience.Customer-facing experience requiring quick thinking and real-time adaptability.Technical SkillsSolid grounding in computer science fundamentals — data structures, algorithms, networking (TCP/IP, DNS, routing), and Linux systems.Hands-on experience with REST APIs, webhooks, and common integration protocols (e.g., NETCONF, RESTCONF, gRPC) and familiarity with event-driven platforms such as Kafka or message queues.Proficiency with Git-based workflows and CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins) for building, testing, and promoting automation code.Interpersonal and Professional SkillsStrong written and verbal communication skills — able to explain technical concepts clearly to both technical and non-technical stakeholders.Comfortable operating in fast-moving environments managing multiple simultaneous projects.Nice to Have:Prior automation work targeting service-layer and infrastructure systems (e.g., F5, Palo Alto Panorama, Infoblox, NetBox).Hands-on experience with multi-vendor network device automations (e.g., Cisco, Juniper, Arista).Familiarity with automating cloud networking stacks (AWS, Azure, GCP).Background integrating or automating ITSM and adjacent enterprise systems (e.g., ServiceNow, Jira).Familiarity with the Itential platform or comparable network orchestration tools.What we Offer:28 days’ paid annual holiday plus bank holidays in England and Wales.Auto-enrolment pension scheme (details provided on joining).Private medical insurance (subject to scheme provider acceptance).Monthly mobile telephone contribution (up to £75) for a Euro Plan.Monthly home working contribution (up to £50) towards utilities and broadband.Company-provided...