OFFICER, Specialist, Account Services, Consumer Banking Ops, Technology & Operations (BL0220)

Job Purpose:

The incumbent plays a crucial role in ensuring a seamless and compliant account opening process for customers. This position involves direct interaction with Branches, meticulous document verification, data entry into core banking systems/ Wworkflow and adherence to all regulatory and internal guidelines. The ideal candidate will possess strong attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service.

Key Responsibilities and Requirements

Customer Interaction:

• Assist branches with account opening inquiries, providing clear and concise information about various account types and their features.
• Guide branches with account opening process, ensuring all required fields are accurately completed.
• Address Branch/customer concerns and queries related to account opening in a professional and timely manner.

Document Verification and Processing:

• Verify the authenticity and completeness of all customer-submitted documents (e.g., KYC documents, application forms like Form 97/Form 60, etc.) in accordance with bank policies and regulatory requirements.
• Ensure all necessary identification and address proofs are collected and validated.

Data Entry and System Management:

• Accurately input customer information and account details into the core banking system (e.g., Finacle).
• Process various account opening related transactions and updates.
• Ensure correct mapping of information, even when dealing with substitute forms like Form 97 in lieu of Form 60, including specific handling for income fields.

Compliance and Risk Management:

• Adhere strictly to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory guidelines.
• Identify and report any suspicious activities or discrepancies in customer information or documentation.
• Ensure all account opening procedures are compliant with internal bank policies and external regulations.

Coordination and Support:

• Liaise with branches and other internal departments to resolve any issues or obtain additional information required for account opening.
• Support the team in achieving daily operational targets and maintaining high service standards.
• Assist with other administrative tasks as required.

Skills:

• Attention to Detail: Meticulous in reviewing documents and entering data to ensure accuracy and compliance.
• Communication: Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Customer Service: Strong customer-centric approach with the ability to handle customer inquiries and resolve issues efficiently.
• Problem-Solving: Ability to identify and resolve issues related to account opening processes and documentation.
• Teamwork: Ability to collaborate effectively with team members and other departments.
• Adaptability: Willingness to adapt to changing procedures and learn new processes (e.g., handling Form 97 in lieu of Form 60 and associated system GAPs).
• Integrity: High level of integrity and ethical conduct in handling sensitive customer information.
• Time Management: Ability to manage workload effectively and prioritize tasks to meet deadlines.

Required Experience

• 1-2 years of experience in a similar role

Required Education

• At minimum, a qualifed graduate

Location:

Technology Centre

Job:

Operations

Schedule:

Regular

Employee Status:

Full time