Founding Account Manager
Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.
We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself.
If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.
We're hiring our first dedicated Account Manager — a revenue-focused individual who will own expansion across Confido's existing book of business. This is a founding role: you'll set the standard for how we grow accounts, build the playbook for upsell and cross-sell motions, and have a direct line to leadership on commercial strategy.
This is not a support role. You're a commercial operator whose job is to find and close growth opportunities within our customer base — by building deep relationships, understanding evolving business needs, and connecting the right Confido capabilities to the right problems at the right time. You will report directly to the Head of Business Operations.
WHAT YOU'LL DO
Upsell & Cross-Sell
Own expansion revenue across your assigned book of business — upsell, cross-sell, and seat growth are your primary metrics
Proactively identify expansion signals: usage patterns, new use cases, org changes, and strategic initiatives that create openings
Build and execute account plans for your top targets, mapping stakeholders, timing opportunities, and building toward multi-year value
Run the full commercial cycle on expansion deals — discovery, proposal, negotiation, and close
Account Relationships
Build and maintain strong relationships across each account — from day-to-day users to economic buyers and executive sponsors
Conduct regular business reviews that connect Confido's value to each customer's commercial outcomes, creating a natural platform for growth conversations
Earn trusted advisor status with key contacts so you're the first call when they're evaluating new investments or facing new challenges
Commercial Playbook Building
Define and document the upsell and cross-sell motion from scratch — what triggers outreach, how deals are structured, what messaging resonates
Work with CS to establish clear handoff points and shared signals so expansion opportunities are never missed
Partner with Product and Marketing to understand the roadmap and translate new capabilities into compelling expansion narratives
WHAT WE'RE LOOKING FOR
4+ years in Account Management, Sales, or a quota-carrying commercial role at a B2B SaaS company, with a track record of hitting expansion targets
Demonstrable experience owning upsell and cross-sell motions — you know how to find the opening, build the case, and close the deal
Strong relationship builder who can earn trust across multiple levels of an organization, from operators to C-suite
Comfortable with ambiguity and excited by the challenge of building process where none exists — this is a founding role, not a playbook-execution role
Familiarity with CPG, retail, or supply chain is a plus, but we care more about your commercial instincts than your industry background
Data-driven: you use pipeline data, usage analytics, and account health signals to prioritize and focus your time
Excellent communicator — crisp in writing, compelling in person, and able to tailor your message to the audience
Excited to be in our NYC headquarters 5 days a week
WHY CONFIDO
Founding role — you'll shape how Confido grows accounts and have direct influence on commercial strategy at the Series A stage
A warm book of business to work with: customers like Baskin Robbins and Olipop who are already seeing value and primed for expansion
Competitive base + uncapped commission potential on expansion revenue
A product customers genuinely love — expansion is a value conversation, not a pressure campaign
🌴 Perks + Benefits
Equity — own a piece of what you're building
Fully paid health coverage with Aetna (we cover 100% of premiums)
Top-tier dental and vision through Guardian
12 weeks paid parental leave
Unlimited PTO, plus regular 4-day holiday weekends we actually take
401(k) through Vestwell
Paid relocation — we'll get you here
Full desk setup on day one (laptop, monitor, keyboard) + a $200 stipend to make it yours
Catered Friday lunches, team dinners on us, and unlimited coffee + snacks featuring our own brands
Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.