Quality Analyst Engineer - Conversational AI / Dialogflow CX Testing
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be.
Your Role
- Validate end-to-end Dialogflow CX chatbot journeys, including intents, entities, conversation flows, fallback scenarios, and session management.
- Perform functional, conversational, web widget, API, and integration testing to ensure a seamless customer experience across channels.
- Execute performance, load, and stress testing using tools such as JMeter, k6, or LoadRunner to assess chatbot scalability and reliability.
- Develop and maintain automation test suites for chatbot, API, and web testing using tools like Selenium, Playwright, Cypress, Postman, or Rest Assured.
- Collaborate with cross-functional teams to identify defects, validate GenAI responses, and ensure high-quality releases.
Your Profile
- 4-9 years of experience in QA Testing, with expertise in chatbot, web, API, and automation testing.
- Hands-on experience with Dialogflow CX, Conversational AI testing, NLP validation, intent/entity testing, and chatbot UX validation.
- Strong knowledge of API testing using Postman, REST APIs, JSON/XML validation, and webhook integrations.
- Experience with automation tools such as Selenium, Playwright, Cypress, and programming languages like Java, Python, or JavaScript.
- Expertise in performance testing using JMeter, k6, LoadRunner, Gatling, or similar tools, along with defect management tools such as JIRA.
What will you love working at Capgemini?
- Opportunity to work on cutting-edge Conversational AI and GenAI-driven digital transformation initiatives for global clients.
- Continuous learning, certification opportunities, and exposure to the latest cloud, automation, and AI technologies in a collaborative environment.
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.