Assistant Home Shopping Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

 

Position Summary

The Assistant Drive Up & Go (D.U.G.) Manager supports the overall operation of the Drive Up & Go department by helping lead online order fulfillment, customer service, associate development, and operational execution. This position assists in ensuring customers receive accurate, timely orders while maintaining productivity standards, service excellence, and department profitability. The Assistant D.U.G. Manager partners with the D.U.G. Manager and store leadership to drive sales growth and operational success.

Key Responsibilities Department Operations

• Assist in overseeing the daily operations of the Drive Up & Go department.
• Support the execution of online order fulfillment processes to ensure accuracy and efficiency.
• Monitor order volumes and allocate resources to meet customer demand.
• Ensure orders are picked, staged, and delivered according to company service standards.
• Maintain department organization, equipment, and supply levels.
• Support implementation of company programs, promotions, and operational initiatives.

Customer Service

• Deliver exceptional customer service during order pickup and delivery interactions.
• Address customer concerns, substitutions, and special requests in a professional manner.
• Resolve service issues promptly to maintain customer satisfaction and loyalty.
• Promote a positive shopping experience through effective communication and problem resolution.

Leadership & Team Development

• Assist in training, coaching, and developing D.U.G. associates.
• Provide direction and support throughout daily operations.
• Monitor performance and provide constructive feedback.
• Promote teamwork, accountability, and a customer-focused culture.
• Support scheduling and staffing to meet business needs.

Order Fulfillment & Productivity

• Monitor fulfillment metrics, productivity goals, and service standards.
• Ensure accurate product selection and proper handling of customer orders.
• Assist with workload planning during peak business periods.
• Identify opportunities to improve efficiency and operational performance.
• Support department goals related to sales, labor, and customer satisfaction.

Inventory & Quality Control

• Verify product quality and freshness before customer pickup or delivery.
• Ensure proper handling of refrigerated, frozen, and perishable items.
• Communicate out-of-stock issues and substitution opportunities appropriately.
• Assist in minimizing shrink through proper inventory practices and order accuracy.

Safety & Compliance

• Follow all company safety, sanitation, and operational procedures.
• Ensure compliance with food safety and quality standards.
• Maintain a safe work environment for associates and customers.
• Follow all policies regarding customer data privacy and payment security.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery retail, e-commerce, or customer service experience preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and adapt in a fast-paced environment.
• Basic computer and mobile technology proficiency.

Physical Requirements

• Ability to stand, walk, bend, reach, and lift throughout the workday.
• Frequently lift and carry items weighing up to 50 pounds.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to push and pull carts containing customer orders.
• Ability to perform repetitive motions associated with order fulfillment.

Benefits

• Competitive compensation
• Medical, dental, and vision coverage (where eligible)
• Paid time off and company holidays
• Retirement and savings plans
• Employee discounts
• Career growth and advancement opportunities

Preferred Competencies

• Leadership & Team Development
• Customer Service Excellence
• Order Fulfillment Accuracy
• Time Management
• Organization & Planning
• Problem Solving
• Communication Skills
• Operational Execution

The Assistant Drive Up & Go Manager plays a key role in delivering a convenient and reliable online shopping experience by supporting department operations, developing associates, and ensuring outstanding service for every customer order.

We also provide a variety of benefits including:

• Competitive wages paid weekly

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

 

Our Values – Click below to view video:   ACI Values