Data Analytics Specialist IV
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Members of the Data & Analytics team in Uber's Community Operations organization deliver analytical solutions, such as reports or dashboards, and actionable insights that improve operational efficiency, enable scalable customer support, and help our operational teams drive a world-class customer experience.
What You’ll Do
Conceptualize and build intermediate reports & dashboards
Identify trends in data sets & operational weaknesses
Support business deep dives on data and insights generation
Help measure the impact of new processes
Perform business deep dives on data and insights generation
Build statistical tools & models to aid decision-making
Automate reports & dashboards
Support questions from requesters
Mentor and train team members
Perform data mining or statistical modeling
At least 2 years experience in analytics
Strong analytics, SQL, and web query skills
Experience with data visualization tools (e.g., Tableau, Power BI, Data Studio)
Proficient in Microsoft Excel or Google Sheets including experience using intermediate and advanced functions (e.g., VLOOKUP / QUERY / ARRAY, IF statements)
Strong stakeholder management skills
Some project management experience
Experience with Google Scripting
Experience with Javascript (JS)
Experience with Python or R
Intermediate knowledge of relational database structures