Financial Claim Manager
Position Summary
Headquartered in Plano, Texas, Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
Role Summary
The Financial Claim Manager serves as the team lead for sales deduction claim management across Samsung Electronics America's CE and MX (310C) product divisions. The role is responsible for reviewing and approving all claim submissions in N-ERP and Salesforce Dotcom; enforcing policy compliance, and managing month-end financial close activities. Also acts as the designated Point-in-Contact (PIC) for internal & external checklist and audit requests, ensuring system integrity and operational accountability. This position will provide analysis of sales issues that affect the financial risk of all organizational items.
Key Responsibilities
1. Sales Deduction Claim Management
• Research and validate customer invoices, deductions, damages, and pricing discrepancies against trade agreements; ensure all components were set prior to issuing credit
• Distinguish between valid claims (promotions, co-op advertising) and invalid/unauthorized chargebacks
• Reconcile open customer balances and aging deduction reports in enterprise systems (SAP, NERP)
• Lead collection efforts or issue rebilling invoices for invalid deductions charged by B2C or B2B partners
• Partner with the sales and account management to align customer deductions with active promotions
• Communicate directly with external customers, & vendors clients to request backup documentation
• Drive on time processing/posting, with focus on accurate validation and analysis
2. Team Leadership & Operations Management
• Onboard & educate staff by teaching new team members how to handle customer claims and all aspects of validations and processes, emphasis on standard operating procedures
• Set and monitor performance tracking by setting clear measurable goals and objectives for all employees
• Cross functionally collaborate with internal & external stakeholders to ensure team has alignment on all current business areas and has awareness of underlining issues that will cause impacts and delays
• Full oversight of customers, vendors, and systems to develop continuous innovation and drive efficiencies where applicable; use of AI and automation, working in conjunction with PI and SEC
• Contribute and possibly lead financial acumen trainings to Sales & Marketing teams
3. Quality, Compliance, & Month-End Closing
• Ensure all current-month transactions are fully approved or cleared from the system by the close deadline
• Verify that all current-month sales deduction claims have been properly accrued
• Review aged claims with all relevant teams and drive resolution to minimize outstanding balances
• Handle all risk checklist items whether monthly reoccurring or ad-hoc delivery, with emphasis on identify root cause of each item, and action plan to improve and ultimately eliminate
4. Reporting & Financial Control
• Reconcile trade spend accounts and deduction balances against the general ledger and financial forecasts
• Conduct root cause analyses to highlight recurring operational leaks or systemic billing errors
• Deliver KPI reports and trend metrics on recovery rates and aged deduction portfolios to senior finance leaders, on monthly basis and upon ad-hoc time sensitive requests
• Assist Financial Management with all Auditor and SEC control month, quarter, annual, ad-hoc item reviews
Skills and Qualifications
Required Skills
• ERP Proficiency
• Sales Deduction & Customer Management
• Financial Acumen
• Analytical & Troubleshooting (Attention to Detail)
• Training & Communication
• Cross-functional Collaboration
Required Qualifications
• Bachelor of Science Degree - in Finance, Accounting, Economics, or Business Administration
• Advanced Degree - Master of Business Administration (MBA) or Master of Science in Finance
• General Work Experience - 5 to 7 years of progressive experience in corporate finance, financial planning and analysis (FP&A), or accounting
• Leadership Work Experience - 2 to 3 years supervising staff or leading cross-functional project teams
• Language – fluency in English & Korean (spoken and written), added attribute, but not required
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
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