Azure Virtual Desktop SME

Skip To Job Description Thank You For Considering Joining Centre to Boost Your Career Please review our open positions and apply to the positions that match your qualifications.   About Centre Technologies Centre Technologies is a full-service IT consulting and managed services provider headquartered in Texas, with a focus on mid-sized businesses. As a trusted IT partner for well over a decade, Centre is recognized for its local experience and enterprise-grade cloud and cybersecurity solutions. Centre is committed to helping organizations harness the power of technology to maximize their operational efficiency and exceed their business goals.     Azure Virtual Desktop SME Dallas and Houston, TX Full Time Experienced Share Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.  Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.  Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits:Hybrid Work Options, Paid Time Off, and Paid HolidaysMedical, Dental, Vision, and 401(k) with employer match contributionsStability to grow alongside hard workers in a collaborative environment with opportunities to grow professionallyPosition SummaryWe are seeking a Senior Technical Consultant with deep expertise in Azure Virtual Desktop (AVD) to design, implement, and optimize enterprise-grade virtual desktop solutions. In this role, you will act as the AVD subject matter authority, leading technical strategy, ensuring best-in-class performance, and driving innovation in our clients’ virtual workspace environments. You will collaborate across technical and business teams to architect secure, scalable, and cost-efficient solutions that align with business goals.The Sr. Technical Consultant working on the Subject Matter Expert team would be focused on architecting and implementing various IT Infrastructure technologies as mentioned below with an emphasis on standards, onboarding/offboarding, tool optimization, escalations and proactive measures to enhance customer environments.Essential Duties and Responsibilities:Design and implement Azure Virtual Desktop (AVD) solutions to meet client requirements.Provide expert guidance on best practices for AVD deployment, configuration, and optimization.Troubleshoot and resolve complex issues related to AVD environments.Collaborate with clients to understand their business needs and translate them into technical solutions.Conduct assessments and provide recommendations for AVD infrastructure improvements.Stay up to date with the latest AVD features, updates, and industry trends.Maintain public cloud server infrastructure and ensure system uptime SLAs.Provide proactive recommendations and upkeep of customer environments in tenant organizations.Manage infrastructure reporting, alert management, troubleshooting, and tuning.Maintain certifications with technology partners.Troubleshoot customer issues urgently and effectively.Install and implement systems and solutions.Conduct post-sales technical follow-ups and provide remote customer support.Track work orders and incidents through an electronic help desk system.Manage and resolve issues promptly.Prioritize tasks and meet deadlines with excellent time management skills.Demonstrate excellent troubleshooting and assessment skills.Exhibit outstanding written and verbal communication skills.Be a team player with exceptional customer service skills.Mentor and guide peers, assisting teammates as needed.Submit timesheets, expense reports, and documentation on or before deadlines.Stay updated on market trends, theories, and new methodologies; embrace change.Assist with change-management activities.Prepare and deliver...