Contract Logistics Distribution Customer Service Specialist

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Your Role

Your primary objective will be to respond to customer + internal enquiries in a professional + timely manner.

Your Responsibilities

• To ensure that all enquiries are managed as well as identifying + resolving issues, complaints or other disputes to enhance our customer experience.

• To work closely with our internal teams + suppliers to develop relationships while resolving issues.

• To accurately receive customer orders + provide to distribution + warehouse teams for processing.

• To ensure all performance + reporting is provided accurately/timely to key stakeholders.

Your Skills and Experiences

• Your strong operational skills + knowledge of customer service, will be the key to your success.

• You have been selected for this role for your operational + customer service experience + because you are passionate about operational safety, ensuring all of your colleagues, customers, suppliers + community are kept safe.

Good Reasons to Join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.