Bilingual Healthcare Sales & Appointment Setter

Job Title: Bilingual Healthcare Sales & Appointment Setter 

Position: Part-Time (with potential to transition to Full-Time)

Work Hours: Tentatively within 8:00 AM – 5:00 PM Eastern Time (Final schedule to be confirmed)

Work Days: Monday to Friday

Salary: $6–$7 per hour (depending on experience)

Workplace: Remote

Preferred Candidate Location:  Anywhere in Latin America

About the Role

Our client is a U.S.-based cash-pay pelvic floor physical therapy practice dedicated to helping patients improve their quality of life through compassionate, specialized care. As a growing solo practice, the owner is seeking a highly organized, empathetic, and sales-oriented Bilingual Healthcare Sales & Appointment Setter to become the first point of contact for prospective patients and referral partners.

This role is ideal for someone who is comfortable discussing sensitive health concerns, enjoys building relationships, and can confidently convert patient inquiries into scheduled appointments. The Virtual Assistant will also support referral partner outreach, appointment coordination, and administrative tasks while helping maintain a consistent online presence through basic social media support.

The client is initially hiring for a part-time position (approximately 4–5 hours per day) but is open to transitioning the role into full-time as the practice continues to grow.

Responsibilities

Patient Communication & Appointment Conversion

• Answer incoming patient calls with empathy and professionalism.
• Screen prospective patients and provide general information about pelvic floor therapy.
• Convert qualified inquiries into scheduled consultations.
• Handle appointment scheduling, confirmations, rescheduling, and cancellation management.
• Fill last-minute cancellations to help maximize the provider's schedule.

Referral Partner Outreach & Business Development

• Follow up with referral partners previously met by the client.
• Schedule networking meetings with new referral sources, including physicians and other healthcare providers.
• Conduct light lead generation to identify potential referral partners within the community.
• Maintain and update referral tracking records.
• Assist with follow-up communication to help strengthen referral relationships.

Social Media Support (Nice to Have)

• Create educational social media graphics using topics and ideas provided by the client.
• Schedule and publish approximately two posts per week.
• Maintain consistency across social media platforms.

Requirements

Required Experience

• Must be bilingual in English and Spanish.
• Experience handling inbound patient calls and appointment scheduling.
• Sales or appointment-setting experience with a proven ability to convert inquiries into appointments.
• Experience conducting follow-up calls and relationship-building with clients or referral sources.

• Experience working with U.S. healthcare is required.
• Comfortable discussing sensitive health-related topics professionally and compassionately.
• Experience handling patient intake or screening calls is highly preferred.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.