Order Management Analyst

We are looking for a highly organized and detail-oriented person with great communication and problem-solving skills to handle end to end order processing and customer service for our customers/sales rep/project managers. This person will have 1 to 2 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.

•  Vet, process customer purchase orders 
•  Check orders against inventory and forecast 
•  Work with distributors, sales reps and project managers to resolve PO issues 
•  Collaborate with Planning, Logistics for shipments coordination.
•  Communicate order status to distributors, sales reps, project managers and track the equipment delivery to project site.
•  Maintain order status/tracking log 
•  Understand and adhere to customer compliance guidelines 
•  Complete ad-hoc reporting when requested 
•  Perform special tasks as needed 
•  Major KPIs – OTD, ITO, NMI

 

Background experience required.

•    1 to 2 years Experienced Employees specializing in Customer Service or equivalent.
•    Excellent verbal and written English skills
•    Ability to communicate effectively and professionally by phone or email
•    Takes initiative and prioritizes tasks (time management)
•    Solid analytical and problem-solving skills (root cause analysis)
•    Ability to work accurately with close attention to detail
•    Strong interpersonal skills with the ability to work effectively with individuals and groups
•    Willingness to adapt to changing business needs and deadlines
•    Solid computer skills with knowledge of Microsoft Office (Advanced excel, powerpoint, etc.) and ERP.