Assistant Director of Human Resources - Waldorf Astoria Maldives Ithaafushi

Assistant Director of Human Resources serving Waldorf Astoria Maldives Ithaafushi is responsible to ensure the smooth and efficient running of the Human Resources Department. To establish and maintain excellent team member relations and morale to achieve a high standard of team member performance in line with Hilton’s guest satisfaction objectives, as well as the hotel’s business and strategic plans. Create and maintain a hotel culture that provides the environment required to meet the visions.

   

Specifically, as an Assistant Director of Human Resources for Waldorf Astoria Maldives you will perform the following tasks to the highest standards: 

• Deliver exceptional guest service with a proactive and guest-focused approach.
• Take ownership of issues and resolve them promptly through effective communication.
• Demonstrate enthusiasm, commitment, and continuous learning.
• Adapt quickly to changing operational requirements and management requests.
• Foster teamwork through cooperation and support for colleagues.
• Contribute ideas to improve operational efficiency and the work environment.
• Promote Waldorf Astoria Maldives Ithaafushi and Hilton brand services and facilities.
• Maintain a safe workplace and comply with all health, safety, fire, and hygiene policies.
• Ensure compliance with Waldorf Astoria Brand Standards, Quality Assurance standards, and Hilton values.
• Adhere to the Team Member Handbook, resort policies, grooming standards, and uniform requirements.
• Lead and ensure compliance with all Human Resources policies, procedures, and employment legislation.
• Manage and oversee the daily operations of the Human Resources Department.
• Administer team member welfare programs, benefits, and employee relations initiatives.
• Coordinate HR documentation and ensure timely submission to corporate/regional HR.
• Conduct departmental communication meetings and support a culture of service excellence.
• Manage university partnerships, internships, management trainee programs, and talent development initiatives.
• Monitor HR metrics, dashboards, audits, and provide guidance to department leaders for improvement.
• Handle employee and guest complaints professionally and maintain positive working relationships.
• Oversee performance management, appraisals, GTMS, feedback, and disciplinary processes.
• Support financial objectives through budgeting, payroll management, cost control, and compensation planning.
• Lead recruitment, selection, succession planning, leadership development, and training programs.
• Ensure fair treatment of all team members in accordance with company policies and employment laws.
• Promote employee engagement, communication, coaching, mentoring, and professional development.
• Build strong relationships with employees, business partners, and external stakeholders while responding to industry changes.
• Perform additional duties as assigned by management while ensuring compliance with resort security, emergency procedures, and company policies. 

At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Assistant Director of Human Resources serving Waldorf Astoria Maldives Ithaafushi is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Thorough knowledge of local labor laws.

• Thorough knowledge of HR modules and department operations.

• Able to coach and develop others.

• Good basic business and financial sense.

• Strong ownership and result driven.

• Good organization and presentation skills

• Excellent communication and presentation skills

• Excellent people management skills

• Demonstrated ability to develop interpersonal relationships

• Committed to delivering a high level of customer service, both internally and externally

• Flexibility to respond to a range of different work situations

• Ability to work under pressure

• Ability to work on their own or in teams

• Strategic thinking and good analysis and planning skills.

• Open minded and a team player

• Fluent in written and spoken English to meet business needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Administration or Human Resources