Product Manager (First Product Hire)
In-Office (NYC)
About Us
We're building the agentic AI layer for state and local government. As service demands climb and government resources stay flat, we work with over 200 governments across cities, counties, and states to change how residents get served: from instant Q&A to self-serve Voice AI that walks people through complex government processes end to end.
The resident-facing side is only half of it. We're unifying the external and internal operations by building agentic assistants for government staff, the clerks, case workers, and administrators who keep cities and counties running. These agents route and triage requests, pull records, draft responses, move cases through approvals, and connect the legacy systems government runs on, so staff can focus on the high touch important work.
Role
You’ll be part of a fast growing, collaborative and rapid paced team. Your job is to scale the product and the machine that builds the product. This role spans roadmap ownership, customer-facing communication, delivery operations, and multi-altitude thinking.
Roadmap & strategy
-
Own the roadmap operationally
-
Recruit and manage beta customers for launching projects
-
Develop into a strategic partner to the team through deep, constant customer exposure
Customer & GTM communication
-
Communicate roadmap, changes, and tradeoffs clearly to sales and customer success
-
Partner closely with marketing and our product marketing manager on positioning, launches, and go-to-market for new features
-
Host customer webinars and product launch webinars
Delivery
-
Identify and protect critical-path tickets and projects (the things customers genuinely need to be unblocked)
-
Make the hard calls: propose work for cancellation, advocate for the most pressing customer needs, and defend those decisions with reasoning
-
Own and operate the product scoping queue
-
Manage QA resources and ensure quality gates are real
Who you are
-
3-5 years in product management, ideally at a startup or other high-velocity, resource-constrained environment where you wore multiple hats
-
Scrappy and resourceful, you figure things out, you don't wait for process to exist before you create it
-
Sharp prioritizer, comfortable saying no, sequencing under ambiguity, and making defensible tradeoff calls without perfect information
-
Strong communicator, equally credible with engineers, with sales and marketing, and on a live webinar in front of customers
-
Hungry to learn fast, you'll be absorbing a new domain (local government), a technical stack, and a customer base simultaneously, and you're energized by that
-
Customer-obsessed, you actively want to be in front of customers, and you bring what you hear back into the build process
-
Technically grounded, you have a CS or engineering degree, or prior experience shipping software as an engineer
Nice to have: GovTech, B2B SaaS, or other regulated/complex-buyer experience; exposure to AI/ML products; familiarity with delivery operations and QA processes.