L3 Technical SUpport

Skip to main contentWe use cookies on this site. By permitting cookies and continuing to use our site, you agree to our use of cookies. Click here for more information about how we use cookies and how you can manage your cookie settingsDeclineAccept CookiesInsights. Connections. Experiences.Sign InL3 Technical SUpport page is loadedL3 Technical SUpportApplylocationsCEBU CITY, PHLtime typeFull timeposted onPosted 30+ Days Agojob requisition idR0157302About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.NCR’s self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves travel, healthcare, food and hospitality. Summary: Level 3 Support Analyst is responsible for providing technical support and troubleshooting services for Retail systems and infrastructure. This includes diagnosing and resolving complex technical issues, managing and monitoring systems, provide guidance and support to end-users.ResponsibilitiesMonitor Service Request System (SRS) incident management queue.Analyzes incidents to identify service restoration actions to be taken. Incident investigation and diagnosis (including resolution where possible)Create problem records and perform root cause analysis.Takes incident resolution actions to restore service to customers.Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Performs miscellaneous job-related duties as assigned.Qualifications and ExperienceDiploma or Degree in Information Technology or related disciplineMinimum 4years of hands-on experience working in support environment providing Level 2 and Level 3 support.Database management – Microsoft SQL Server, SQL QueriesPowerShell scriptingObject Oriented and .NET Programming (advantage)Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.Strong interpersonal and communication skillsAbility to determine computer problems and to coordinate hardware, software, and/or network solutions.Ability to analyze and resolve moderately complex computer and network problems.Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.Good interpersonal and customer relation skills.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct...