- Practical experience in the Reinsurance domain with strong knowledge of both Ceded and Assumed Reinsurance functions.
- Experience in managing end-to-end reinsurance operations and leading large teams sizes
- Strong understanding of reinsurance processes, process controls, SLA management, dashboard reporting, and escalation handling.
- Ability to drive quality initiatives, process improvements, and operational transformation.
- Excellent analytical and problem-solving skills with proficiency in MS Excel and other Microsoft Office tools.
- Experience in DuckCreek RI system and Oracle Financial system preferable
- Experience collaborating with onshore teams, auditors, internal stakeholders, and cross-functional teams.
- Flexible to work in any shift to support global operations.
- Drive quality initiatives, process improvements, and transformation projects.
- Establish, monitor, and measure robust process controls.
- Lead, mentor, and manage large team sizes
- Handle Level 2 escalations and ensure timely resolution
- Prepare and monitor SLA and operational dashboard reports.
- Collaborate with internal stakeholders including Compliance, HR, Training, Transformation, and Process Excellence teams.
- Coordinate with onshore teams for daily operational activities.
- Support internal and external audits by providing required documentation and ensuring compliance.
- Work with trainers and SMEs to enhance training materials and improve team capability.
- Bachelor's degree or equivalent qualification.
- Practical experience in the Reinsurance domain & 12+ years of experience in reinsurance domain
- Strong knowledge of Ceded Reinsurance and understanding of Assumed Reinsurance processes
- Knowledge of Duck Creek RI system and Oracle Financial system preferable