Healthcare Professional - Onboarding Specialist

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

Responsibilities may include, but are not limited to:   

 

• General engagement support: Answer questions and conduct outreach to business owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding, activity requests, contracting, travel requirements, invoicing and payments 

• Contracting:  

• Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signor 

• Review contract redline requests to adhere to established standards and escalate to Legal for review 

• Conduct outreach to follow up with business owners and/or HCP/HCO for outstanding contracts 

• Facilitate contract amendment requests by liaising with business owners and HCP/HCOs as necessary 

• Travel & Logistics: 

• Address complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments 

• Facilitate HCP travel request submission  

• Communicate HCP travel arrangements to business owners and HCPs 

• Post engagement support:  

• Support the reconciliation and recordation of HCP logistic expenses in system of record including: 

• Collecting and reconciling activity invoices in system of record;  

• Review and categorize invoice items by spend type and HCP participation;  

• Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data 

Other: 

• Learn and support adoption of automations and tools related to HCP, HCO or Patient engagement  

• Manage deliverables on or ahead of deadlines and reporting any issues/risks beforehand 

• Any other responsibility that flows naturally and logically to this role 

 

 

Skills:  

• Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable.  

• Significant customer service experience, with ability to consistently deliver “white glove” service to customers  

• Strong, professional communication skills 

• Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution 

• Experience with contracting using templates and supporting redline requests 

• Familiarity with advanced Excel, HCP engagement software, and CRMs 

• Strong English language spoken, reading comprehension and writing skills  

• Self-directed, team player with ability to work in a fast-paced environment, with attention to detail and a strong emphasis on quality, accuracy and accountability.  

Travel Requirements

Up to 20%

Job Posting End Date