Specialist, People Support

Warszawa, PolandFull-timePosted Jul 29, 2026

This role aligns to industry-level titles such as HR Services Specialist, People Services Specialist, HR Operations Specialist.

The People Support Specialist plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The Global People Care team’s member will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-related matters.

Key Responsibilities:

Issue Resolution:

Handle complex HR inquiries and issues escalated from the Digital Assistant support.
Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).

Policy and Procedure Guidance:

Interpret and provide guidance on HR policies, procedures, and programs.
Assist employees and managers in understanding HR processes and ensure compliance with company policies.

Data Management and Reporting:

Maintain and update employee records in HR systems.
Generate and analyze HR reports to support decision-making and compliance requirements.

Case Management:

Manage and track HR cases using the ticketing system, ensuring all cases are resolved within established SLAs. 
Document and maintain detailed records of interactions and resolutions. 
Have ability to effectively manage and maintain performance during periodic high-volume workloads, while ensuring accuracy, quality, and adherence to service standards.

Process Improvement:

Identify opportunities for process improvements within the HR Shared Services function.
Collaborate with HR teams to implement best practices and streamline HR processes.

Collaboration and Communication:

Work closely with HR business partners, Payroll, Benefits, and other departments to resolve employee issues.
Participate in team meetings and contribute to ongoing training and development initiatives.

Required Skills, Qualifications & Experience

Education:

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

Experience:

Minimum of 3-5 years of experience in HR, with at least 2 years in an HR Shared Services or similar role.
Experience with HRIS systems (e.g., Workday, SAP, Oracle) and ticketing systems.

Skills and Competencies:

Strong knowledge of HR policies, procedures, and best practices.
Excellent problem-solving and analytical skills.
High level of attention to detail and accuracy.
Effective communication skills, both written and verbal.
Ability to handle confidential and sensitive information with discretion.
Strong organizational and time management skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience utilizing AI tools with exposure to project initiatives

Attributes:

Customer-focused mindset with a commitment to delivering high-quality service.
Ability to work independently and as part of a team.
Adaptability and willingness to learn new systems and processes.
Strong work ethics and a proactive approach to problem-solving.

Location & Work Set Up

This is a full-time, hybrid role based in Poland, with regular collaboration from our Warsaw office. To support colleagues in the UK, team members occasionally work 10:00 a.m. – 6:00 p.m. shifts. These are rotated across the team and do not apply every day.

Your Rewards & Benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.

Please see our attractive Poland benefits here: https://pearsonbenefitsglobal.com/poland/