Senior Manager - Production Support Services
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Primary Job Duties & Responsibilities
Implements incident management processes and procedures to ensure the timely resolution of production issues and minimize the impact on business operations.
Works with cross-functional teams to identify and address root causes of production incidents that ultimately lead to the improved stability and performance of future systems.
Develops actionable insights on system health and performance, proactively identifying and addressing potential issues to maintain optimal operational efficiency.
Coordinates the implementation of automated tools and software that aim to enhance operational efficiency and reduce manual errors in production support activities.
Conducts incident post-mortems and root cause investigations into recurrent issues, and subsequently develops and implements preventive measures.
Creates and maintains relationships with business stakeholders to foster effective communication and collaboration.
Prioritizes support tasks based on criticality and business impact, ensuring that complex issues are appropriately addressed and resolved within established timelines.
Guides junior-level production support team members, providing leadership and mentorship, and promoting a culture of accountability, collaboration, and continuous learning.
Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution.
In this high-impact role, you will serve as a technical leader responsible for the reliability, stability, and performance of our cloud-native platform. You will work at the intersection of engineering and operations—owning incident response, driving root cause analysis, and partnering with product and infrastructure teams to build systems that scale.
This is a hands-on technical position. You will be expected to write production-quality code. You bring deep expertise in cloud infrastructure and modern application stacks, and you thrive in high-stakes, fast-moving environments.
Education
Bachelor's degree preferred/specialized training/relevant professional qualification.
Prior Relevant Work Experience
7+ years
Essential Qualifications
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Experience with Azure-specific services: AKS, Azure Service Bus, Azure Monitor, Azure DevOps
Experience with GCP services: GKE, Cloud Pub/Sub, BigQuery, Cloud Operations Suite
Experience with PostgresSQL
7+ years of software engineering experience, with at least 3 years in a production support, platform
Expert-level proficiency in Java for backend service development and troubleshooting
Strong experience with Node.js for API development, scripting, and tooling
Strong experience with Python
Hands-on experience building or maintaining React applications used in operational or internal tooling contexts
Expertise with Kubernetes—deployment strategies, resource management, networking, RBAC, and debugging
Proven cloud experience on Microsoft Azure and/or Google Cloud Platform (GCP), including managed services, IAM, and networking
Strong command of observability tooling (Grafana, Splunk, or equivalent)
Experience with distributed systems, microservices architecture, and event-driven patterns
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.