Senior Manager, HR Service Technology & Enablement

Career Areas Career Stories Join Talent Community Candidate Login English English Italiano Español Français Português Norsk Deutsch 日本語 Bahasa melayu 中文 (简体) 中文 (繁體) 한국어 ภาษาไทย Nederlands Polski Yкраїнська Hrvatski Ελληνικά Magyar čeština Türkçe Pусский Haitian עברית Brazilian Português Dansk Suomi Svenska Français (Canada) Português (Portugal) Careers Home Life at BMS Career Areas Student Opportunities Events How We Recruit Career Stories Search this site Join Talent Community Candidate Login English English Italiano Español Français Português Norsk Deutsch 日本語 Bahasa melayu 中文 (简体) 中文 (繁體) 한국어 ภาษาไทย Nederlands Polski Yкраїнська Hrvatski Ελληνικά Magyar čeština Türkçe Pусский Haitian עברית Brazilian Português Dansk Suomi Svenska Français (Canada) Português (Portugal) Single PositionView All JobsSenior Manager, HR Service Technology & EnablementWarsaw - PLApply NowFind out how well you match with this jobUpload your resumeJob descriptionLife at BMSWorking with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Why Join Us?At Bristol Myers Squibb, you’ll be part of a team that is transforming HR service delivery through technology and innovation. This role offers the opportunity to shape the future of HR service delivery at scale—moving beyond traditional case management toward intelligent, assistive, employee‑centric experiences, while protecting the reliability and trust HR depends on every day. You will work at the intersection of HR, technology, and GenAI, with real ownership, visible impact, and the ability to influence how thousands of employees experience HR support globally.What if your work shaped how thousands of people experience BMS — every single day?Not in theory. Right now, in ways employees actually feel.At Bristol Myers Squibb, we're transforming how HR works — and we need someone to lead it. Not someone who talks about AI in meetings. Someone who makes it real: responsibly, practically, and in ways that genuinely help people do their jobs better.If you're energised by sitting at the intersection of human-centred service design, enterprise technology, and GenAI that actually delivers — read on.What you'll ownYou'll be the functional owner for GenAI-assisted HR services at BMS — setting adoption strategy, defining guardrails, and determining where AI genuinely helps employees and HR teams. This is AI with purpose, not experimentation for its own sake.You'll also serve as product owner for ServiceNow HRSD, Employee Center, Knowledge, and Virtual Agent — platforms the entire global workforce relies on daily. That means owning the roadmap, shaping platform standards, and translating HR needs into a product vision that IT, vendors, and delivery teams can build toward.And you'll hold accountability for the operational reliability of globally critical HR support channels — using data to eliminate repeat failure drivers, govern service performance, and ensure transformation never comes at the cost of day-to-day stability.Run excellence and innovation. Simultaneously. That's the mandate.Why this role is differentYour decisions carry real enterprise weight. You'll navigate trade-offs...