Customer Experience Associate

Customer Experience Associate LocationNew York CityEmployment TypeFull timeDepartmentCustomer ExperienceCompensation$60K – $75K • Offers EquityAbout Peec AIPeec AI is a Berlin-based Series A startup building analytics and intelligence tools for modern SEO and growth teams. As AI reshapes how people discover information online, companies need better ways to understand where they appear, how they perform, and where the next growth opportunities lie. Peec AI helps teams track their visibility AI across search, measure performance, and uncover opportunities to grow their organic presence in an increasingly complex search landscape. About the roleWe’re looking for a Customer Experience Associate to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment. What you’ll doBe the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-highJump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teamsHelp design and scale our CX process - from building out a help center to improving in-app onboardingSupport the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user communityAct as the voice of the customer, providing actionable feedback to marketing, sales, and product What we’re looking for1-2 years of Customer Success or Support experience, ideally at a fast-growing startupA self-driven problem-solver who always goes the extra mileClear and warm communication skills - whether over email, chat, or live callsAmbition to learn fast, grow with the team, and take on real responsibility Bonus PointsExperience with SaaS, B2B software, or marketing/SEO toolsFamiliarity with help desk systems, onboarding flows, or community-buildingExposure to AI / SEO / growth tooling or customer support automationExperience working in a high-growth, venture-backed startup environment What we offerCompetitive salary + equityComprehensive benefits packageCollaborative, high-energy in-office work environmentOpportunity to make a significant impact and define a new market categoryEEOC Statement:Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.Compensation:The base salary range for this position is $60,000 to $75,000 annually. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.Apply for this Job