AI Builder Specialist- CS

AI Builder Specialist- CSIL, Israel · Permanent · HybridOverviewApplicationAbout this job Apply Share job Job description About UsHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,500 midsize and multinational companies and over 1 Milion users.Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. About the RoleWe are looking for a CS AI Business Partner to help Customer Success turn AI strategy into practical business impact.As CS scales, operational complexity around support, escalations, incidents, customer communication, knowledge management, services, and proactive customer management continues to grow. AI creates a major opportunity to improve efficiency, customer experience, visibility, and proactive service — but capturing that value requires dedicated ownership close to the business.The CS AI Business Partner will consume the company-wide AI strategy, standards, and operating model led by AI Mind, and tailor them to the specific needs of the CS department across People, Processes, Technology, and Performance.This is a hands-on business partner role. The person will partner with CS leadership, CS Ops, CX Delivery, Support, Services, CXE, AI Mind, and AI RevOps to identify high-impact opportunities, build and operationalize AI-powered workflows, agents, and automations, and help CS move from reactive operations to proactive customer intelligence. Job requirements What We’re Looking For3+ years of hands-on experience working with AI — building AI-powered solutions, agents, automations, or AI-driven workflows in a professional setting.3+ years in roles requiring both technical depth and business acumen — such as solution architecture, systems design, technical consulting, product, operations, CS Ops, customer operations, or technology-driven business transformation.Strong understanding of Customer Success, support operations, customer operations, or post-sale customer journeys.Ability to translate business problems into practical AI solutions that are adopted by real users.Strong technical and architectural thinking, including workflow design, integrations, prompt logic, agent behavior, automation, and scalable systems.Understanding of AI solution design, including prompt engineering, context engineering, agent design, orchestration, workflow automation, integrations, and runtime behavior.Experience working with operational systems such as Zendesk, Slack, Notion, CRM, knowledge bases, data tools, workflow automation platforms, or similar tools.Strong execution mindset, with the ability to move from problem definition to prototype, rollout, measurement, and continuous improvement.Excellent communication and stakeholder management skills, including the ability to present to leaders, facilitate workshops, coach teams, and translate technical concepts into business language.Strong analytical skills, with the ability to define KPIs, identify patterns, measure impact, and improve performance over time.High adaptability, curiosity, and comfort working in ambiguity as AI tools and business needs evolve.Technical education or equivalent practical experience in Computer Science, Information Systems, Industrial Engineering, Data, Operations, or a related field.Strong AdvantageExperience working directly with CS, Support, CX Delivery, CS Ops, Services, or CXE teams.Experience improving CS or support KPIs such as TTR, SLA adherence, deflection, self-resolution, escalation quality, incident response, or customer communication quality.Familiarity with Zendesk architecture, automations, triggers, macros, routing, reporting, or support workflow design.Experience with incident...