Operations Manager

Skip To Job Description “Choose a job you love, and you will never have to work a day in your life.”The Crunch Philosophy “There are no judgments here-no too much or not enough, no glares of disapproval. Here we keep open minds. We are nurturers. We seek only to encourage, empower and entertain. There is no one type. There is no reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone: all kinds of people with all kinds of goals who have chosen to reach them with us. Crunch. No Judgments.  Thank you for visiting our Career Page. Please review our open positions and apply to the jobs that best match your qualifications! Operations Manager Newnan, GA Full Time Newnan Experienced Share  Operations Manager- for our upcoming Newnan Club Here We GROW Again!  Are you ready to step into a leadership role that drives both people and performance? As an Operations Manager at Crunch Fitness, you’ll be the heartbeat of the club—setting the tone for energy, positivity, and results every single day. You’ll be the first impression our members and team experience, making an immediate and lasting impact on their journey. If you’re passionate about fitness, thrive in a people-first culture, and are motivated by growth and results, this is your chance to lead from the front. With 95+ clubs open and 100+ more on the way, the opportunities for career advancement are limitless.Job SummaryAs an Operations Manager, you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you’ll inspire both your team and members to succeed.Key ResponsibilitiesDeliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.Support retention efforts through cancel-save processes, follow-up calls with cancelled members, and month-over-month cancel reduction strategies.Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.Oversee implementation and follow-up on all cleaning systems and protocols to maintain Crunch’s high standards.Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.Actively support the General Manager in achieving all membership unit and revenue targets.What We Look for In Our Operations Manager:Outgoing and positive personality with strong leadership presenceSales-minded, customer-service driven, and results-orientedSomeone who embraces member retention strategies, including cancel-save processes, follow-up calls, and integration of new members.Strong communication skills with the ability to coach and motivate teamsAn organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systemsPrevious leadership or operations experience in fitness, sales, or hospitality preferredA growth-minded individual who can support the General Manager in achieving all membership unit...