Migration Support Engineer (Romania)

Skip To Job Description Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.Benefits and PerksWe take our fun time just as seriously as our work. Our team traditions include watching movies that are so-bad-that-they’re-good, screening sporting events at the office,  pickup Nerf basketball, beach volleyball parties, weekly team lunches and beer bashes. Migration Support Engineer (Romania) Remote Contracted Customer Support and Engineering Operations Experienced Share Migration Support Engineer (MES)Hybrid L1 / L1.5 – Cloud Support & VM Migration | Customer Support SREPosition Details:Location: Romania (remote).Engagement: Contractor.Compensation: USD 30,000–40,000 per year, commensurate with experience and skills.About Us:Platform9: A Better Way to Go Cloud NativePlatform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured, future-ready private cloud. We innovate across what we build and how we deliver it, staying focused on a next-generation, open private cloud while holding ourselves to one standard: exceptional customer outcomes.Enterprises are selecting Platform9 to replace legacy virtualization because it eliminates operational risk and complexity. Private Cloud Director is designed for the experienced infrastructure team, offering a familiar GUI experience for managing VMs and containers, seamless integration with your existing hardware and third-party storage, and critical enterprise features (HA/DR, scale, reliability) built-in. This enables IT teams to gain robust API control and a user experience they trust—rooted in customer obsession and an owner’s mindset. We share context quickly and candidly to keep decisions moving.With over 30,000 nodes in production at some of the world’s largest enterprises, including Cloudera, EBSCO, Juniper Networks, and Rackspace, Platform9 is the proven path to achieving true vendor independence and operational consistency. We are an inclusive, globally distributed company backed by prominent investors, supported by a partner ecosystem of resellers, systems integrators, MSPs, and technology vendors committed to driving private cloud innovation and efficiency. Our values—innovation, customer obsession, ownership, radical candor, and excellence—guide how we build and support every deployment.About the Role:The Migration Support Engineer (MES) is a hybrid role that blends frontline L1/L1.5 cloud support with hands-on VM migration troubleshooting. You will own the ticket queue and triage customer-reported issues across OpenStack and Kubernetes environments at scale, while developing into a go-to resource for diagnosing migration and workload-mobility failures. You’ll work alongside senior engineers on critical production incidents, learning to separate symptom from root cause and control-plane behavior from real backend execution. This is an ideal role for someone who enjoys customer-facing troubleshooting and wants to specialize in migration and workload mobility.You’ll work on:Critical production incidents (Sev1 / Sev2)VM migrations and workload mobility issuesOpenStack and Kubernetes environments at scaleAutomation and operational improvementsResponsibilities:The Migration Support Engineer will be involved in various aspects of the Customer Support SRE function, including:Support & Triage: Monitoring the ticket queue and owning L1/L1.5 triage of customer-reported issues across Platform9’s cloud platform, working with senior team members to drive root cause analysis.Incident Response: Responding to critical production incidents (Sev1/Sev2)—gathering diagnostics, scoping customer impact, and escalating with clear, reproducible context.Migration &...