Sr. Manager, Finance - Global Customer Service

Skip to main contentWe use cookies and other tracking technologies to assist with navigation, improve our products and services, assist with our marketing efforts, and provide content from third parties. By continuing to use this site you agree to our use of cookies in accordance with our privacy policy. Manage third-party cookie preferences hereDeclineAccept CookiesEnglishSign InSr. Manager, Finance - Global Customer Service page is loadedSr. Manager, Finance - Global Customer ServiceApplyremote typeIn-OfficelocationsUSA CA - San Diego Bldg A&Btime typeFull timeposted onPosted 30+ Days Agojob requisition idR-545332 We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionSummary:The Senior Manager, Finance – Global Customer Services (GCS) serves as a strategic finance business partner to senior leaders across Service Marketing and Service Engineering. Reporting into GCS Finance leadership, this role supports financial strategy, planning, and execution across the service lifecycle and plays a critical role in driving profitable growth, margin expansion, and analytical rigor.This position provides financial leadership by partnering with business leaders to translate strategy into financial outcomes, deliver accurate forecasts, and generate actionable insights that improve performance across commercial, engineering, and service delivery organizations.Responsibilities:Strategic Finance PartnershipAct as the primary finance business partner to Service Marketing and Service Engineering supporting strategy development and execution.Translate service and portfolio strategies into financial implications, scenarios, and trade-offs to inform leadership decision-making.Support prioritization of investments aligned with growth, margin, productivity, and customer experience objectives.Service Marketing & Commercial FinancePartner on pricing strategy, pricing governance, and deal economics across contracts, time & materials, per diem services, and new service offerings.Develop financial models for service portfolio changes, digital services, and bundled offerings, including lifecycle profitability and ROI analysis.Support sales enablement and deal escalation processes through scenario modeling, risk assessment, and post-deal performance tracking.Develop and publish reporting to track commercial KPIs including revenue, gross margin, pricing realization, and attach rates.Service Engineering & Lifecycle FinancePartner with Service Engineering to embed financial rigor into serviceability, lifecycle planning, and cost optimization decisions.Develop cost and total-cost-of-ownership models to inform diagnosability, repairability, updateability, and field replaceable unit strategies.Provide financial support for new product development (NPD) business cases, service readiness, and lifecycle updates to ensure margin and installed-base objectives are met.Track and validate benefits from engineering-driven productivity, quality, and cost-reduction initiatives.Planning, Forecasting & ReportingSupport development of the annual operating plan, forecasts, and long-range plans across supported GCS functions.Deliver accurate, timely, and insight-driven financial reporting highlighting risks, opportunities, and countermeasures.Drive transparency, consistency, and accountability in financial and operational KPIs.Governance & ControlsEnsure adherence to BD financial policies, internal controls, and compliance requirements in a regulated medical device environment.Support governance and financial review processes for investments, pricing decisions, and major...