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Junior Customer Support Manager

B2B Pay
Helsinki, FinlandPosted Aug 1, 2026
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Junior Customer Support Manager

Narvi Payments Helsinki Metropolitan Area

Junior Customer Support Manager

Narvi Payments Helsinki Metropolitan Area 2 viikkoa sitten Yli 200 hakijaa

Katso, kuka Narvi Payments on palkattu tähän rooliin

Tallenna

Narvi is a fast-growing Finnish fintech focused on business banking and payments for high-value businesses. We combine a strong payments platform with hands-on client relationship management — and we care a lot about onboarding quality, speed, and a clear client experience.

We are a remote-first company with offices in Helsinki and Warsaw. Our culture is purpose-led and performance-driven, with a strong focus on ownership, collaboration, and continuous improvement.


You’ll get real responsibility from day one and a chance to be involved in different areas of the business, not just support tickets.


If you’re interested in fintech and enjoy solving operational challenges, Narvi could be a good fit.

About the Role


As we scale, we are looking for a Customer Support Manager to join our Account Management team.


Your Responsibilities

  • Get to know Narvi’s products, services, and platform
  • Respond promptly and professionally to customer inquiries, questions, and complaints via the Zammad ticketing system
  • Provide accurate and detailed information about Narvi’s products, services, and platform functionalities
  • Troubleshoot and resolve customer issues related to onboarding, transactions, and technical difficulties
  • Collaborate with internal teams, including development and product, to address complex customer issues and provide effective solutions
  • Proactively identify patterns or trends in customer inquiries and provide feedback to improve product features and user experience
  • Assist in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides
  • Take a lead role in identifying opportunities for automation within the customer support workflow, including developing and implementing automation solutions to streamline processes and improve efficiency


What You Bring

  • 1–2 years of experience in a customer facing role
  • Experience using customer support software and tools for ticket management and communication, such as Zendesk or Zammad
  • Strong verbal and written communication skills in English
  • Excellent problem-solving and analytical skills
  • Patience, empathy, and a genuine passion for providing exceptional customer service
  • Previous experience or general understanding of payment flows, banking services, SEPA, or SWIFT would be a plus


Language Skills

  • English: C1+
  • Other languages are a plus


What We Offer

  • Full-time role
  • Remote or hybrid work setup in Helsinki or Warsaw
  • Real flexibility, not just lip service — work hours that fit your life and the business
  • Clear responsibilities, open communication, and a practical work environment without unnecessary bureaucracy
  • Occasional travel for international conferences and business events


Contact

Please feel free to reach out to the Hiring Manager, Ekaterina Tolstova, at ekaterina@narvi.com.

  • Seniority level

    Lähtötaso

  • Työn tyyppi

    Kokopäiväinen

  • Työtehtävä

    Asiakaspalvelu

  • Industries

    Talouspalvelut

Lähetteet lisäävät mahdollisuuksiasi haastatteluun Narvi Payments 2x

Katso, kenet tunnet

Saat ilmoituksen uusista Asiakaspalvelutuen päällikkö työpaikoista .Helsinki Metropolitan Area

Kirjaudu sisään luodaksesi työpaikkahälytyksen

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