Senior Community Service Executive

Home Senior Community Service Executive 5 Years Chennai Full-Time Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.Key Responsibilities:Profit Center ManagementASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.Renewals: Maintain high client retention rates by proactively managing contract renewals.Community Building & Event ManagementBuild and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.Client Satisfaction & Service DeliveryCSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.Vendor ManagementVendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.Facilities ManagementCentre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.Participation in Company InitiativesActive Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment. Apply for this job Share with someone awesome View all job openings