Managed Services - Performance Management & Governance Lead - Manager

Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Manager

Job Description & Summary

Role: Performance Management & Governance Lead (KPI / KRI Framework)

Overview
We are seeking a mid‑level professional to support the design, rollout, and governance of a firmwide KPI / KRI performance management framework. The role will focus on partnering with operational teams to define meaningful performance metrics and driving ongoing governance to ensure insights from dashboards translate into tangible operational improvements.

This role will work closely with the transformation lead to program manage the framework, operationalize governance, and embed data‑driven performance management across teams.

Key Responsibilities

KPI Framework Design

• Partner with functional teams to define, refine, and standardize KPIs aligned to operational activities and process taxonomy.
• Ensure KPIs are actionable, measurable, and valuable for performance monitoring (e.g., timeliness, completeness, accuracy).
• Support documentation of metric definitions, thresholds, and ownership across teams.
• Work with stakeholders to prioritize metrics for dashboard integration and automation.

Program Management

• Coordinate rollout of the KPI / KRI framework across multiple teams and workstreams.
• Track progress of KPI onboarding, including data availability, system integration, and dashboard updates.
• Maintain the overall implementation roadmap and milestone tracking.

Governance & Performance Management

• Support development and execution of the performance governance model.
• Monitor performance trends and identify operational hotspots from dashboard insights.
• Coordinate with teams to investigate issues, track remediation actions, and monitor outcomes.
• Prepare performance summaries and governance updates for leadership forums.

Dashboard & Data Enablement

• Work with technology and data teams to support integration of operational data into the performance dashboard (Sigma).
• Ensure data captured supports scalable reporting and consistent measurement across teams.
• Assist with identifying opportunities for automation of performance reporting.

Qualifications

• ~8+ years of experience in operations, transformation, performance management, or program management.
• Experience working with KPIs, operational metrics, or performance reporting frameworks.
• Strong stakeholder management skills with the ability to work across multiple operational teams.
• Ability to translate operational processes into structured metrics and governance models.
• Experience working with data dashboards or reporting tools is preferred.

What Success Looks Like

• Consistent performance monitoring through centralized dashboards.
• Teams actively using performance insights to drive process improvements and issue remediation.
• A scalable governance model that supports expansion of the framework across additional business areas.

Travel Requirements

Not Specified

Job Posting End Date