Client Service Representative, Summit

Skip To Job Description Ethos Veterinary Health is a network of hospitals providing specialty and emergency care for pets. Our ethos is simple: to provide the most advanced, innovative and compassionate veterinary care possible. It is the foundation of our organization and it continues to drive us forward in our mission to define the future of veterinary medicine. Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications. Client Service Representative, Summit Tacoma, WA Full Time ER - CSR Mid Level Share Here's the Summit Veterinary Referral Center Client Service Representative posting reformatted into the template:Client Service RepresentativeHourly pay range: $18.00–$23.00 depending on experience + Night DifferentialFull-time opportunity in Tacoma / South Puget Sound, WASchedule: Client Services operates 7 days a week; seeking someone with flexible availability. Anticipated schedule options: Tuesday/Wednesday/Thursday 6am–6pm or Overnight 6pm–6am. Apply to learn more!We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be responsible for assisting clients, discussing fees and payment options, answering questions about emergency cases that may need to be seen, and collecting deposits and payments.Why Join Summit Veterinary Referral CenterAt Summit Veterinary Referral Center, part of Ethos Veterinary Health, you'll be part of the largest Emergency and Specialty Center in the South Puget Sound. With specialists in Anesthesia, Cardiology, Emergency/Critical Care, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Surgery and Radiology, we work as a team to provide the most comprehensive patient and client care in our region, with daily grand rounds and 7 surgical suites, CT/MRI, endoscopy, and more. Our culture is all about collaboration and a thriving passion for best medicine, with a robust CE budget, VTS support, and multiple structures in place to help reduce burnout.In your day-to-day, you will:Greet clients with a friendly demeanor and provide exceptional customer serviceAssess patients at arrival and determine the appropriate level of care needed for each petDiscuss clinic fees and payment options, and answer client questions regarding clinic services and pet careCommunicate with veterinary technicians and veterinarians regarding patient statusMaintain client information and medical records in an accurate and organized mannerWork closely with veterinarians, technicians, and support teamsContribute to a positive, team-focused hospital cultureWhat You BringPrior experience in customer service or veterinary setting preferred, but not requiredExcellent communication skills, both written and verbalAbility to work well in a fast-paced and stressful environmentDetail-oriented and able to accurately manage and prioritize tasksStrong problem-solving skills and ability to handle difficult situations with tact and diplomacyA collaborative mindset and commitment to exceptional patient care, with a compassionate and caring attitude towards pets and their ownersPerks & BenefitsBenefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insuranceCompetitive compensation, including night differential for hours worked within 6pm–6amHealth, dental, and vision insuranceCE allowance and professional development supportPaid time offRetirement savings options (401k with employer match)Comprehensive benefits packageLocation HighlightTacoma sits at the gateway to the South Puget Sound, offering easy access to Mount Rainier, Puget Sound waterways, and a revitalized...