Assistant Manager-SIP & VoIP Network Operations Specialist -Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled professional to support international voice services within a global network environment, ensuring high levels of performance, reliability, and customer experience. This role focuses on monitoring, incident handling, and troubleshooting of VoIP platforms, while collaborating with multiple teams across regions to maintain service continuity for both retail and enterprise customers. ## What you’ll do * Monitor and troubleshoot hardware and software systems to ensure uninterrupted network operations * Manage proactive and reactive incidents within defined service levels, ensuring optimal customer experience * Perform first-level triage and coordinate with resolver teams throughout the incident lifecycle * Analyse performance data and customer inputs to recommend solutions and improve service quality * Identify and implement opportunities for automation to enhance operational efficiency and reduce manual workload * Communicate incidents effectively to stakeholders and maintain clear coordination across teams ## Who you are * Experience (3–5 years) working with VoIP technologies and network operations * Strong understanding of protocols such as SIP, SS7 (ISUP/MAP), TCP/UDP, and GSM * Proven experience in troubleshooting voice technologies including TDM and SIP * Knowledge of voice systems, session border controllers, routing engines, and international voice services * Familiarity with voice performance metrics such as ASR, ACD, LCR, and MOS * Strong analytical thinking and problem-solving abilities * Effective collaboration and communication skills, with proficiency in written and spoken English * Willingness to learn and adapt to evolving technologies and processes ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work on a global voice platform supporting millions of users across multiple countries * Exposure to cutting-edge VoIP technologies and enterprise-grade network environments * Collaborative work environment with cross-functional and international teams * Continuous learning opportunities in network operations, automation, and emerging telecom technologies ## What skills you will learn * Advanced VoIP troubleshooting and network incident management * End-to-end lifecycle management of telecom incidents * Performance analysis and optimisation of international voice networks * Automation techniques within network operations * Cross-team collaboration and...