Air Logistics Aerospace Customer Care Specialist - Sterling
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Air Logistics Aerospace Customer Care Specialist provides dedicated high level customer service and operations support to understand key account’s needs and requirements in proposing solutions to meet deadlines that add value and build long lasting partnerships. This person will handle all oversized, special shipments and dangerous goods. Note that the shift pattern for this role is Monday - Friday 15-00 - 00:00h.
How you create impact
- Provide quotes to customers as defined by the Special Services Desk.
- Monitor all oversized, special shipments and DG CAO as required
- Maintain and enhance customer services by ensuring procedures are followed and systems used correctly.
- Follow any new systems procedures within the department
- Take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- Assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc.) as well as Provide quotes to customers.
- Familiarise yourself with all special services we can offer and ensure customers are given all options available.
- Help develop and maintain relationships with clients.
- Ensure compliance with company policies and procedures.
What we would like you to bring
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
- Excellent knowledge of international and domestic airline routings, geography and time zones
- Extensive customer service experience required.
- Extensive customer service experience required.
- Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities.
- Good written and verbal communications skills
- Ability to organize and manage multiple priorities.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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