Supplier Operations Specialist
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Our Supplier Operations Specialist is responsible for independently managing operational activities that support the supplier lifecycle, with primary responsibility for supplier onboarding, supplier master data management, and supplier enablement. This role ensures suppliers are established accurately, efficiently, and in compliance with company policies while delivering a positive supplier experience.
Our Specialist serves as a key operational partner to Procurement, Finance, Accounts Payable, Legal, Compliance, Information Security, and business stakeholders to facilitate timely supplier setup and maintain supplier data integrity across enterprise systems.
Working with limited supervision, this position exercises sound judgment to resolve complex supplier onboarding issues, identify operational efficiencies, and support continuous improvement initiatives that enhance Procurement Operations.
Remote US - Position requires working 8am-4pm EST. Preference given to candidates working in EST and CST time zones.
Responsibilities
Manage the end-to-end supplier onboarding process from supplier request through activation.
Collect, review, and maintain supplier information including tax documentation, banking information, insurance certificates, and required compliance documentation.
Maintain accurate supplier master data across ERP and procurement systems while ensuring compliance with data governance standards.
Coordinate supplier onboarding activities with Procurement, Accounts Payable, Finance, Legal, Compliance, Information Security, and internal business partners.
Serve as the primary operational contact for suppliers throughout the onboarding and activation process.
Monitor supplier onboarding activities to ensure established service level agreements (SLAs) are achieved.
Research and resolve moderately complex supplier onboarding issues, documentation discrepancies, and supplier data exceptions.
Support supplier due diligence, third-party risk reviews, and compliance requirements.
Perform routine audits of supplier records to ensure data quality and compliance with company policies.
Analyze supplier onboarding metrics and operational trends to identify opportunities for process improvement.
Prepare supplier diversity spend reports using external reporting tools to support customer reporting requirements and provide timely, accurate data to internal business partners.
Participate in implementation and testing of supplier onboarding tools, workflows, and system enhancements.
Develop and maintain standard operating procedures and operational documentation.
Partner with Procurement leadership to improve supplier operational processes and enhance the supplier experience.
Support Procurement Operations initiatives and special projects as assigned.
Qualifications
Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field preferred; equivalent experience considered.
Minimum of three to five (3–5) years of experience in Procurement Operations, Supplier Operations, Supplier Onboarding, Accounts Payable, Vendor Management, or related operational functions.
Experience working with ERP or procurement systems such as SAP, Oracle, Coupa, Ariba, Workday, or similar platforms.
Strong understanding of supplier onboarding, supplier master data management, procurement operations, and supplier lifecycle processes.
Demonstrated ability to work independently while managing multiple priorities in a fast-paced operational environment.
Strong analytical, organizational, and problem-solving skills.
Advanced Microsoft Excel skills with proficiency in Microsoft Office applications.
Experience supporting process improvement initiatives and operational excellence programs preferred.
Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.
Interpersonal Skills
Excellent customer service orientation with a focus on delivering a positive supplier experience.
Strong communication and relationship-building skills across internal and external stakeholders.
Ability to collaborate effectively across Procurement, Finance, Legal, Compliance, and business organizations.
Strong organizational and prioritization skills.
Exercises sound judgment when resolving operational issues and handling confidential supplier information.
Required Competencies
Supplier Operations
Supplier Onboarding
Supplier Master Data Management
Procurement Operations
Supplier Compliance
Cross-functional Collaboration
Data Governance
Continuous Improvement
Operational Excellence
Critical Thinking & Problem Solving
Customer Focus
Advanced Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications
Travel as needed
Estimated base salary range: $53,300 - $82,000 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.