Service Business Development Representative

Role responsibilities

The role focuses on managing inbound and outbound calls to schedule service appointments and promote recommended maintenance. It aims to maximize service department productivity and improve customer satisfaction index scores through proactive communication.

Requirements

Candidates should be professional and customer-focused with proficiency in computers and dealership management systems. Previous experience in administrative, receptionist, or automotive dealership roles is preferred.

Key skills

Customer Service, Appointment Scheduling, Communication Skills, CRM Software, Multi-line Phone Systems, Data Entry, Microsoft Office, Customer Retention, Time Management, Interpersonal Skills, Organization, Multitasking

Keywords

Business Development Representative, Automotive Dealership, CSI, Customer Satisfaction Index, CRM, Service Appointments, Recall Services, Manufacturer Service Campaigns, Retail Motor Vehicles, Customer Retention, Scheduling Software, Dealership Management Systems