Veterinary Receptionist

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.   Rosemary Lodge is a busy 24-hour veterinary hospital where you'll become part of a friendly, supportive team dedicated to delivering exceptional client and patient care. This varied role is ideal for someone who is computer literate, confident working with figures, and able to remain calm and organised in a fast-paced environment.  

How You’ll Make a Difference

  As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.   You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.  

Working Pattern

* Full-time - 40 hours per week * 5 days per week and 1 in 3 Saturday mornings (4.5 hours) at Keynsham surgery  * Travel required between all Bath Vets branches across Bath, Melksham, and Keynsham  

Key Responsibilities

* Welcome clients and visitors, creating a positive first impression of the practice * Manage appointments, answer telephone enquiries, and respond to client queries * Process payments and maintain accurate client and patient records * Support the smooth day-to-day running of reception and administrative activities * Work collaboratively with the wider clinical and support teams to deliver excellent client care  

You Might Be a Great Fit If...

  You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:   * Excellent communication skills and a professional, welcoming manner * Experience in a customer-facing role, with a strong focus on service and attention to detail * The ability to manage multiple tasks effectively in a busy environment * A collaborative approach and willingness to support colleagues * A proactive attitude, with openness to feedback and learning  

How We’ll Support You

  At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:   * A key client-facing role within a supportive and collaborative practice team * Clear career pathways with progression opportunities within client care and practice leadership roles * Ongoing learning and development supported by experienced colleagues and practice teams * A values-led culture focused on care, community, and continuous improvement  

What We Offer Our Team

  * 6.6 weeks' annual leave * Additional annual leave for your birthday, added to your holiday allowance * Increasing annual leave based on length of service * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay * Healthcare Cash Plan * Cycle to Work scheme * Learning and development opportunities via the inspiring vet care Academy * Pension scheme * Discounted staff pet care * Voluntary benefits - choose from a range of benefits to suit you * Access to discounts and cashback with hundreds of participating retailers   We’re committed to supporting our people through career development opportunities, wellbeing initiatives, and access to world-class learning resources.   Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity, and community to help you grow. At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.   Rosemary Lodge is a busy 24-hour veterinary hospital where you'll become part of a friendly, supportive team dedicated to delivering exceptional client and patient care. This varied role is ideal for someone who is computer literate, confident working with figures, and able to remain calm and organised in a fast-paced environment.  

How You’ll Make a Difference

  As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.   You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.  

Working Pattern

* Full-time - 40 hours per week * 5 days per week and 1 in 3 Saturday mornings (4.5 hours) at Keynsham surgery  * Travel required between all Bath Vets branches across Bath, Melksham, and Keynsham  

Key Responsibilities

* Welcome clients and visitors, creating a positive first impression of the practice * Manage appointments, answer telephone enquiries, and respond to client queries * Process payments and maintain accurate client and patient records * Support the smooth day-to-day running of reception and administrative activities * Work collaboratively with the wider clinical and support teams to deliver excellent client care  

You Might Be a Great Fit If...

  You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:   * Excellent communication skills and a professional, welcoming manner * Experience in a customer-facing role, with a strong focus on service and attention to detail * The ability to manage multiple tasks effectively in a busy environment * A collaborative approach and willingness to support colleagues * A proactive attitude, with openness to feedback and learning  

How We’ll Support You

  At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:   * A key client-facing role within a supportive and collaborative practice team * Clear career pathways with progression opportunities within client care and practice leadership roles * Ongoing learning and development supported by experienced colleagues and practice teams * A values-led culture focused on care, community, and continuous improvement  

What We Offer Our Team

  * 6.6 weeks' annual leave * Additional annual leave for your birthday, added to your holiday allowance * Increasing annual leave based on length of service * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay * Healthcare Cash Plan * Cycle to Work scheme * Learning and development opportunities via the inspiring vet care Academy * Pension scheme * Discounted staff pet care * Voluntary benefits - choose from a range of benefits to suit you * Access to discounts and cashback with hundreds of participating retailers   We’re committed to supporting our people through career development opportunities, wellbeing initiatives, and access to world-class learning resources.   Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity, and community to help you grow.